Medical Receptionist

2 days ago

Bridgwater TA HB, United Kingdom Cannington Health Centre Full time

Join Our Team as a Medical Receptionist

Are you organised, caring, and passionate about helping others? We are looking for a friendly and reliable Medical Receptionist to become a valued member of our Health Centre team. As the welcoming face of our practice, you will play a vital role in creating a positive experience for our patients and keeping our busy reception running smoothly.

This position is for a minimum of 15 hours per week, with flexibility essential to provide additional cover for holidays and staff sickness. Our reception operates Monday to Friday between 7:45am and 18:45pm, and shifts will fall within these times.

What You'll Be Doing

  • Welcoming patients and visitors with warmth and professionalism
  • Answering phone calls, booking appointments, and managing patient enquiries
  • Signposting patients to the most appropriate services
  • Handling prescription payments and issuing medication when required
  • Accurately maintaining electronic patient records, including new registrations
  • Communicating effectively with patients, colleagues, and external agencies
  • Supporting general administrative tasks such as filing, scanning, emailing, and managing incoming/outgoing mail
  • Working closely with our clinical and administrative teams to ensure efficient patient care
  • Upholding confidentiality and GDPR standards at all times
  • Carrying out opening and closing procedures as per the rota

Previous experience in a General Practice setting is helpful, but full training will be provided.

Additional Responsibilities

  • Providing cover for team absences when required
  • Assisting with audits as directed
  • Taking meeting minutes when needed
  • Supporting partners and managers with any reasonable additional duties

What We're Looking For

  • Minimum GCSE level education, including passes in English and Maths
  • Confident IT user with knowledge of Windows, Word, Excel, and Outlook
  • Experience in a customer-facing role with a strong commitment to excellent customer service
  • A positive, flexible, and proactive approach to work

Why Join Us?

You'll be part of a supportive, patient-focused team where your contribution truly matters. If you enjoy helping people, thrive in a busy environment, and are eager to grow your skills, we'd love to hear from you

Job Types: Part-time, Permanent

Pay: From £12.21 per hour

Expected hours: No less than 15 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • On-site parking
  • Referral programme
  • Sick pay

Application question(s):

  • Are you able and willing to work additional hours when required to provide cover for the reception team (e.g., for holiday or sickness)?

Education:

  • GCSE or equivalent (preferred)

Location:

  • Bridgwater TA5 2HB (required)

Work Location: In person

Application deadline: 03/12/2025

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