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Portfolio Demand, Resource
2 weeks ago
Summary
Reporting Line: Head of Portfolio Governance & Operations
Contract type: Permanent
Grade: 3A
Location: Wood Street, London
Closing Date: 30/11/2025
What to expectThe Portfolio Demand, Resource & Capacity Manager is a member of the Transformation & Portfolio Office Team and will support the successful delivery of the Transformation & Change Portfolio of projects in support of business objectives.
This role sits at the heart of a growing Transformation function, with the opportunity to shape and influence strategic operations across the business. The Portfolio Demand, Resource & Capacity Manager will play a pivotal role in supporting the successful delivery of our transformation by ensuring that the portfolio has the right resources, skills, and capacity to deliver its strategic change agenda. This role manages the end-to-end process of capturing, prioritising, and scheduling demand across multiple pillars, programmes and projects, aligning it with available capacity, and proactively identifying risks, constraints, and optimisation opportunities.
What we can do for youNow, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you'll need to succeed- Proven track record in portfolio demand and resource capacity management, ideally gained in a transformation or enterprise PMO environment.
- Experience in running strategic business / portfolio planning cycles within large, complex organisations
- Seasoned People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional strategy to achieve objectives.
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Experience with the implementation and development of reporting and programme frameworks.
- Strong knowledge of programme and project governance frameworks and tools.
- Familiarity with Waterfall and Agile delivery approaches and hybrid programme models.
- Familiarity with change portfolio governance and prioritisation methods.
- Portfolio Management tools: ideally ServiceNow SPM or Planview, PPO, Clarity or similar
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
