Portfolio Demand

3 days ago

London, Greater London, United Kingdom Post Office Ltd Full time
Summary

Reporting Line: Portfolio Demand Resource & Capacity Manager

Contract type: Permanent

Grade: 2A

Location: Wood Street, London

Closing Date: 30/11/2025

What to expect

The Portfolio Demand & Systems Administrator is a member of the Transformation & Portfolio Office team and supports the effective delivery of the Transformation & Change Portfolio by providing analytical, reporting, and coordination support across project demand, resource and capacity management activities.

This role sits at the heart of a growing Transformation function, the role holder will enable management of portfolio demand, both from a project pipeline and resource capacity perspective, and provide high-quality insights and decision-making information to Transformation leadership. Additionally, supporting the maintenance, and day-to-day operation of the ServiceNow Strategic Portfolio Management (SPM) module.

They will support a culture of inclusion, continuous improvement, and high performance.

What we can do for you
What you'll need to succeed
  • Proven track record in project demand and / or resource capacity management, ideally gained in a transformation or enterprise PMO environment.
  • Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
  • Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
  • Excellent MS Office skills, especially PowerPoint, Project and Excel, including proven ability to work with large data sets, manage pivot tables, create lookups etc.
  • Proficiency in Management Information and Visualisation tools (e.g. Power BI, Tableau, Qlikview)
  • Portfolio Management tools: ideally ServiceNow SPM or Planview, PPO, Clarity or similar.
  • Strong understanding of delivery and change methodologies.
  • Delivery and detail focussed. Excellent planning, control, and organisational skills.
About us

Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of – and we need fresh talent to help make it possible.

We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.

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