Laboratory Services

2 days ago

Farnborough, Hampshire, United Kingdom South East Water UK Full time

Summary:
This is a 6-month fixed-term contract.

Are you a commercially savvy individual with a knack for science? Do you want to step up and take responsibility for developing key commercial relationships within a company that is essential to the community?

This is a fantastic opportunity for an experienced professional or rising talent to join our Scientific Services team, working with a large variety of smaller commercial accounts, and helping to promote South East Water (SEW) as a market leader in laboratory analysis. You'll be a vital part of a small, supportive team, focusing on managing existing customers and Service Level Agreements (SLAs), and providing the first line of support and advice to our commercial clients.

This role is key to increasing our commercial income and involves working closely with our marketing and lab teams. You'll be helping with sales and marketing campaigns and using your market knowledge to assess opportunities and contribute to the strategic development of Scientific Services. If you're looking for a role where you can manage your own workload, see the direct results of your efforts, this is it We value expertise and offer a supportive environment that provides some flexibility in your working pattern.

*Main responsibilities:*
As a strong team player who can also work unsupervised, your core responsibilities will focus on ensuring our customers receive a top-quality support service:

  • Account Management: Maintaining and developing relationships with existing commercial customers.
  • Customer Service: Providing first-line support and advice, and ensuring all customer services are maintained.
  • Improvement and Development: Proactively identifying problems and suggesting solutions to department processes, and contributing to the development and implementation of new, customer-focused services.
  • Laboratory Communication: Communicating effectively with the Laboratory team to help prioritise workload and customer requirements.
  • Marketing and Strategy: Assisting with advertising campaigns, developing marketing material, and using market knowledge to assess opportunities and help develop the market strategy.
  • Compliance: Being responsible for the timely completion of internal/external failure reports, non-conformities, and notifications to customers. You will also need to achieve deadlines and SLAs with solid and sustained work outputs.

*What you'll need:
Skills / Qualifications / Experience:*

  • At least two years' experience in Analytical Laboratory work or account management/customer service roles.
  • Up to A-Level qualification or equivalent.
  • A good scientific background.
  • Good numeracy, literacy, and computer skills, including being technically competent in the use of all IT support systems (LIMS, CSM, Portal, and Web).
  • Proven time management and communication skills. The ability to be a strong team player who can also work unsupervised and produce quality work to key deadlines.
  • A full, clean driving licence

We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.

What can you expect from your recruitment?

  • To apply for this position, please submit your CV on our career's website.
  • It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
  • Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you've been looking for, apply now
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:
£33,664.03

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