Laboratory Services Analyst

Join to apply for the Laboratory Services Analyst role at South East Water UK 4 days ago Be among the first 25 applicants This role is working Monday to Friday 16:00 - 00:00, with a 15% shift allowance included. Do you have administrative or laboratory experience? Are you able to provide excellent customer service? Can you manage your time effectively? If this sounds like you, then you’ll want to learn more about this opportunity… We want to be the water company people want to be supplied by and want to work for. In this role as Laboratory Services Analyst, you will ensure that all samples and materials are received and processed promptly on arrival at the laboratory in accordance with the Laboratory Management System. You will also assist in other service tasks within the laboratory and provide a technical service to South East Water and commercial customers. Previous laboratory or administrative experience is essential, as you will be maintaining electronic records and adhering to laboratory health and safety and compliance standards. You will work to set deadlines and are happy managing your time to ensure key tasks are completed on time. This is a great opportunity to share your suggestions for improvements on efficiency and quality, whilst also developing your own analytical laboratory skills. Excellent customer service is key, as you will act as a front of house contact for our commercial customers and stay in regular contact with them. Your clear and professional communication style will allow you to liaise effectively with senior staff and the general Water Quality department on any technical or quality issues. This is an exciting time to join South East Water, as we are expanding our laboratory operations, and you will be at the heart of the action. If you are ready to get stuck in and make an impact, apply today. Main responsibilities Processing all samples and deliveries that arrive at the laboratory on time. Ensuring data is accurately entered into the Laboratory Information Management System. Completing customer bottle requests and ensure reusable items are properly maintained and available when needed. Communicating with senior members of staff on any quality/technical issue as well as with other members of the Water Quality Department and Commercial Customers. Maintaining day to day contact with commercial customers and other South East water Employees as front of house contact for commercial customers. Offering suggestions for improvements to methods and processes that will improve efficiency, flexibility & quality while developing analytical knowledge and other Laboratory & Water Quality skills. Always maintaining good laboratory practice and housekeeping. Skills / Qualifications / Experience Educated to A-level or equivalent standard. An undergraduate degree in a relevant subject is desirable. Good numeracy, literacy and computer skills. A scientific background. Previous laboratory or administrative experience. Good time management, communication and customer service skills. Benefits package Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. Recruitment expectations To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. Equal opportunity statement We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Compensation package: £27,002 #J-18808-Ljbffr