Commercial Claims Quality Assurance Auditor

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

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Commercial Claims Quality Assurance AuditorJob Location: United Kingdom – Flexible location.
Job Type: Permanent
Remuneration: Competitive salary based on skills, experience, and qualificationsCommercial Claims Quality Assurance Auditor ​ – Flexible role

This varied and pivotal role involves a combination of auditing Commercial Property claims in terms of technical quality, customer experience and compliance with governance and regulatory requirements. 

It's an ideal opportunity for an existing QA auditor with experience in this area or a highly experienced adjuster, perhaps seeking transition to a role that offers more flexibility in workload and hours, whilst keeping in touch with the technical elements of Commercial Property Adjusting.

Candidates should demonstrate a proven track record or experience of commercial property losses, providing excellent customer service, and a strong grasp of the core technical and procedural aspects.

Key duties:

• Conduct thorough audits to measure technical and service quality

• Analyse output and collaborate with operational teams on learnings  

The skills you will have when you apply:

• Full UK driving licence is essential

• Demonstrable track record in the handling of commercial property claims

• Awareness of market developments in areas of governance, regulations and the customer experience

• Previous audit or QA experience

• IT literate, with knowledge of Microsoft Office, including Excel

• Excellent communication, report writing, and listening skills

• Ability to build and maintain relationships with customers and team members

• Market profile and account management experience is an advantage

What we'll give you for this role:

Remuneration & more 

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance

• Holiday allowance of 25 days (pro rata) plus bank holidays

• Flexible working from our office or your home

Health & support 

• Private healthcare plan (including pre-existing conditions) 

• Life assurance 

• Group Income Protection   

• Employee assistance programme for employee wellbeing   

Other benefits 

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

• Discounts on various products and services 

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. 

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. 

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you. 

If you're unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.  

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.  

 After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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