Capability & Talent Development Manager

Details
Reference number

438012

Salary

£35,663

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DVLA - Information Technology Services - DSSC

Type of role

Digital

Information Technology

Working pattern

Flexible working, Full-time, Homeworking, Part-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Swansea

About the job
Job summary

Are you a pro-active, creative and engaging person?

Do you have experience with MI Learning and Development in IT?

Are you confident in using and presenting complex datasets from variety of sources?

If so, this is your opportunity to join the central support function within IT Services (ITS) in DVLA

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers

Job description

An exciting opportunity has arisen within the ITS Capability & Talent Team for a Capability & Talent Development Manager. In this role, your primary responsibility will be to harness data from all areas of capability and talent within the IT directorate including internal training, apprenticeships, development programmes, school and college engagement, and career frameworks to generate actionable insights and robust reporting.

You will leverage advanced tools such as Power Automate, Power BI, SharePoint, and DAX to collect, analyze, and visualize complex datasets. Your work will directly inform decision-making and drive continuous improvement across the directorate. A key aspect of your role will be the development and implementation of skills assessment tools, enabling the organization to identify skills gaps and measure progress effectively.

Collaboration with internal and external stakeholders will be essential, as you source solutions and support the development of capability across ITS. You will take ownership of your projects, while also providing support and cover across the team as needed.

Our aim is to foster a progressive, data-driven environment where team members are empowered to reach their full potential and deliver exemplary service to colleagues across ITS and beyond. We are a dedicated team of motivated, trustworthy, and supportive individuals who take pride in our work and its impact.

If you do not already hold a CIPD qualification, you will have the opportunity to achieve this once in post, should you wish to further your professional development.

Responsibilites

Your responsibilities will include, but aren't limited to:

• Building and sustaining effective communications across ITS capability areas, with internal and external suppliers and stakeholders.
• Taking responsibility for apprenticeship and development programmes working with senior managers, capability leads, mentors and managers to review and plan student integration to ITS, ensuring the relevant learning and support mechanisms are available.
• Working closely with DVLA Commercial to monitor the effectiveness of learning both from a student and learning provider perspective (contractual obligations) via structured checkpoint meetings with stakeholders, capturing accurate records of discussions and outcomes.
• Providing reporting on various Learning and Development activities from across the IT directorate, using MS Excel and Office 365.
• Participate in Coaching and Mentoring schemes within the IT directorate.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

In this exciting role, you will thrive managing a varied and challenging workload and enjoy taking responsibility for organising and structuring your time and that of a small team.

You will have a passion for developing skills, a positive 'can do' attitude, and you will want to make a difference in your role and be willing and able to take the initiative.

You will have an eye for detail, be confident in handling data, and have an appetite for continuous improvement and a commitment to learning.

You will feel confident in using MS Office, Power Platform and keen to research and develop new tools for use within the Learning and Development department.

You will enjoy influencing others, encouraging them to make the right decisions in line with the business strategy.

Excellent communication skills are pivotal to this role, along with the ability to tailor your methods to suit your audience. In this position there is a fantastic opportunity to contribute to the development and continual enhancement of services offered to all IT staff.

Working for the Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that'll wash across the nation. Here the work you're doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Working hours, office attendance and travel requirements

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (the location cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under 'Contact point for applicants'.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Sponsorship

Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Learning & Development Management (ETMG) – SFIA Level 4

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Passionate, reliable and always willing to push yourself and those around you, you'll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:

• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.97%, depending on chosen pension scheme
• Digital communities with clear career frameworks
• On-site gym plus personal training available (membership applies)
• On-site nursery, restaurants and coffee bar
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave)
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday
• Free Parking

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview & Microsoft Excel Assessment

You must be successful at each stage to progress to the next stage.

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

• Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:

• Updating and controlling records of training

• Demonstrate analytical skills and build reports that provide insight that is needed by the business. Use this information to drive decision making in the context of learning and development
• Working with sensitive data in a team environment with the ability to work on your own initiative

The sift will take place week commencing 8/12/2025.

Stage 2: Interview & Microsoft Excel Assessment

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Changing & Improving, Making Effective Decisions, Managing a Quality Service
• Technical - SFIA - Learning & Development Management (ETMG) - Level 4

You will also be required to take part in a Microsoft Excel Assessment, details of which will be provided to you on the day of interview.

The interviews will take place week commencing 05/01/2026.

This interview will be conducted on-site at DVLA Swansea. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Feedback on your application can only be provided if you attend an interview or assessment.

We will also hold a12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

AI Tools and Platforms

Artificial intelligence (AI) can be a useful tool to support your application, but all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism is identified (such as presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : ITS Recruitment
• Email :

Recruitment team

• Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

---