Booking Administrator

Location:
Dover (hyrbrid)

Contract:
12 month fixed term (with potential to be extended or made permanent)

Salary:
£25,710 - Increasing to £28,670 following successful completion of a 6 months probation period

Closing Date:
10 December 2025

The role

Part of the Operations team, the Booking Administrator is a proactive and rewarding role at Clear Voice. You will provide an overall professional support service to Clear Voice. You will be required to demonstrate a proactive approach towards implementing and maintaining internal Clear Voice processes in line with any updated requirements. The main areas of this role will deliver the income-generating operational service in all its activities under the direction of the Clear Voice Operations Services Manager on a day-to-day basis and

the Clear Voice Director overall.

If you are accountable and an excellent communicator, have demonstrable experience in building successful relationships and are looking for an exciting role within a social enterprise that is making a difference, we'd love to hear from you

Role responsibilities

• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace.
• Process face-to-face, video, and telephone appointment requests in a timely manner, ensuring targets and KPIs are met. Ensure confirmation processes and associated paperwork is completed accurately.
• Liaise with internal and external stakeholders over appointment changes or cancellations.
• Form and maintain positive working relationships with internal and external stakeholders; ensure to deal with enquiries in a timely manner and use appropriate communication channels; demonstrate a good knowledge of other departments to forward enquiries where required.
• Efficient use of CRM system and databases to access information relevant to booking tasks.
• Processing of job sheet to a high standard within set deadlines.
• Act as a first point of contact for feedback provided by clients and linguists; demonstrate the ability to deal with minor issues, being able to follow established procedures through to satisfactory resolutions for all parties involved and liaise with relevant departments where appropriate; Ensure that data relevant to linguist reliability is recorded as per internal processes.
• Ability to negotiate fees and rates for individual bookings to ensure value for money.
• Support with connecting on-demand calls through the interpreting platform if required
• Support training of staff members with tasks relevant to role.
• Support and always demonstrate the vision and values of our organisation.
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice

The experience and skills you need

• Understanding of either a call handling environment or a language services vendor management
• function
• Ability to work quickly and effectively within a pressurised environment, successfully managing
• competing priorities and meeting tight deadlines
• Excellent IT skills, particularly MS Office applications, databases, CRM systems
• Demonstrate a proactive approach to development to support growth

For full person specification please see the job description

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

About Clear Voice

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

About Migrant Help

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

How to apply

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Please note this vacancy may close early depending on applications received