Parts & Showroom Sales Advisor

Job Summary

Are you looking for an exiting, rewarding career whilst working for an award winning Machinery Dealer? Do you have a nose for engineering and an interest in machinery? Are you driven by results and helping customers achieve success? At Major Owen's we are looking to add to our exceptional Aftersales Team in the Parts and Showroom Department.

Why Major Owen?

We are an award winning, local, family business that pride ourselves on building long standing partnerships with our customers and suppliers. Since Major started the business in 1977 we have grown our brand partnerships to include market leading franchises including Kubota, Toro, Dennis, Stihl, Honda, Kress, Cramer and many more. Our local team of 20 are instrumental in making sure we are able to provide exceptional customer service.

We have one of the best showrooms in the country including a dedicated parts and workshop, and are seeking enthusiastic, customer focused people to give customers the best experience possible. The successful candidate will be responsible for ascertaining customer needs and meeting them with prompt and effective parts and machinery information. Whether they are looking for lawnmowers for their garden, robotic mower options or if they have are sourcing parts for their own machinery parts, we are looking for candidates who are driven to meet customer needs.

This role offers an opportunity to work within a dynamic environment, supporting both our workshop and retail operations. The ideal candidate will have a keen eye for detail, strong organisational skills, and a passion for Tractor, Plant and Groundcare Machinery and Parts.

Responsibilities

• Serve as a key point of contact for Parts and Domestic Machinery enquiries in the showroom, over the phone or online.
• Maintain Service Excellence Standards across the showroom, parts department and over the phone.
• Assist customers in identifying the correct machinery parts and accessories, both in person and via telephone or email.
• Maintain accurate records of parts sales, orders, and inventory levels using our dealer management system.
• Manage stock levels, including receiving deliveries, organising storage areas, and conducting regular stock checks.
• Provide technical advice on parts compatibility and usage to customers and colleagues.
• Process sales transactions efficiently and accurately, ensuring proper documentation is completed.
• Support the workshop team by sourcing parts promptly to meet repair schedules.
• Keep the parts department clean, organised, and compliant with health and safety regulations.
• Build strong relationships with suppliers to ensure timely procurement of parts.

Skills

• Previous experience as a Parts Advisor or in a similar automotive role is preferred but not essential; training will be provided for the right candidate.
• Previous experience in a customer service or technical environment is desirable, preferably within the Tractors, Plant and Domestic Machinery industries.
• A genuine interest in parts, machinery and components for Professional Machinery, with knowledge of Kubota, Toro, Stihl and Honda parts a significant advantage.
• Ability to build and maintain relationships with customers.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills, both verbal and written, with a friendly and professional manner.
• Good knowledge of automotive parts or willingness to learn technical specifications.
• Proficiency in using computerised stock management systems and MS Office applications.
• Ability to work effectively as part of a team in a fast-paced environment.
• Attention to detail to ensure accuracy in orders and inventory management.
• Commercially minded and able to balance customer requirements with commercial decision making to drive profitability.
• Valid driving licence is desirable but not mandatory.

What we offer.

• Competitive package depending on experience and ability.
• 21 Days plus bank holidays.
• Access to various professional training programs to help you continously develop.
• Staff Discounts on our product range and access to our partnerships programme.
• A supportive and friendly environment were your career and wellbeing are truly valued.
• We would encourage less experienced candidates to apply as the role will have opportunity to develop over time. Full supplier training will be provided to the right candidate.

Apply today and lets grow together. Full job spec will be emailed to successful candidates before interviews are scheduled.

Job Types: Full-time, Permanent, Graduate

Pay: From £26,000.00 per year

Benefits:

• Additional leave
• Free parking
• On-site parking
• Store discount

Work Location: In person