Parts & Showroom Sales Advisor

**Job Summary**
Are you looking for an exiting, rewarding career whilst working for an award winning Machinery Dealer? Do you have a nose for engineering and an interest in machinery? Are you driven by results and helping customers achieve success? At Major Owen’s we are looking to add to our exceptional Aftersales Team in the Parts and Showroom Department.

**Why Major Owen?**

We are an award winning, local, family business that pride ourselves on building long standing partnerships with our customers and suppliers. Since Major started the business in 1977 we have grown our brand partnerships to include market leading franchises including Kubota, Toro, Dennis, Stihl, Honda, Kress, Cramer and many more. Our local team of 20 are instrumental in making sure we are able to provide exceptional customer service.

**Responsibilities**
- Serve as a key point of contact for Parts and Domestic Machinery enquiries in the showroom, over the phone or online.
- Maintain Service Excellence Standards across the showroom, parts department and over the phone.
- Maintain accurate records of parts sales, orders, and inventory levels using our dealer management system.
- Manage stock levels, including receiving deliveries, organising storage areas, and conducting regular stock checks.
- Provide technical advice on parts compatibility and usage to customers and colleagues.
- Process sales transactions efficiently and accurately, ensuring proper documentation is completed.
- Support the workshop team by sourcing parts promptly to meet repair schedules.
- Keep the parts department clean, organised, and compliant with health and safety regulations.
- Build strong relationships with suppliers to ensure timely procurement of parts.

**Skills**
- Previous experience in a customer service or technical environment is desirable, preferably within the Tractors, Plant and Domestic Machinery industries.
- A genuine interest in parts, machinery and components for Professional Machinery, with knowledge of Kubota, Toro, Stihl and Honda parts a significant advantage.
- Ability to build and maintain relationships with customers.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Strong communication skills, both verbal and written, with a friendly and professional manner.
- Good knowledge of automotive parts or willingness to learn technical specifications.
- Ability to work effectively as part of a team in a fast-paced environment.
- Attention to detail to ensure accuracy in orders and inventory management.
- Commercially minded and able to balance customer requirements with commercial decision making to drive profitability.
- Valid driving licence is desirable but not mandatory.

**What we offer.**
- Competitive package depending on experience and ability.
- 21 Days plus bank holidays.
- Access to various professional training programs to help you continously develop.
- Staff Discounts on our product range and access to our partnerships programme.
- A supportive and friendly environment were your career and wellbeing are truly valued.

**Job Types**: Full-time, Permanent, Graduate

Pay: From £26,000.00 per year

**Benefits**:

- Additional leave
- Free parking
- On-site parking
- Store discount

Work Location: In person