Technical Support Partner

1 week ago

Milton Keynes, Milton Keynes, United Kingdom John Lewis Partnership Full time £12,085 - £15,454
ABOUT THE ROLEAs a Technical Support Partner, you'll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for.

You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

It is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include:

- Offering exceptional customer service to our customers by showing empathy with their product related issue.

- Keeping the customer up to date with product repairs.

- Adhering to the business systems and processes to minimise loss and protect profitability.

- Troubleshooting technical issues as a first point of resolution where possible.

- Supporting the wider shop team with general shop-keeping tasks and customer service.

Essential skills/experience you'll need

- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.

- High level of product knowledge and expertise.

- Technical support experience.

Desirable skills/experience you may have

- Experience in a customer facing retail environment.

- Ability to troubleshoot product related issues.

Please be aware this is a part time role hours per week) and pay will be pro-rated accordingly in the range of £12,084.85-£15,453.75

Closing Date:

November 8, 2025


Pay:

£26, £32,500.00 Annual


Contract Type:

Permanent


Hours of Work:

Week days, evening and weekends


Job Level:

Partnership Level 9

Where You'll Be Working:

Milton Keynes (John Lewis & Partners), The Centre mk, Milton Keynes, Buckinghamshire, MK9 3EPABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.  

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. ​ 

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

  • Pre-Sales & Technical Support Engineer -

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Aritech Full time £20,000 - £30,000 per year

    Company DescriptionWith over half a century of expertise, Aritech is a global leader in providing innovative and unified technologies designed to redefine modern security and intelligence. Known for designing smart and cutting-edge solutions, Aritech is committed to creating safer environments in an ever-evolving world. Our dedication to advanced technology...

  • Executive Technical Support

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: This position is based in Milton Keynes, UK office headquarters. Provides support to the organization's executive leadership team of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online...

  • Technical Support Analyst

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom RedTech Recruitment Full time £25,000 - £40,000 per year

    A fantastic opportunity for a Technical Support Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can...

  • Technical Support Specialist

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Aaron Wallis Sales Recruitment Full time £30,000 per year

    Customer Success and Technical Support, SaaS, Milton Keynes. £30,000 Basic Salary plus bonuses.We're looking for a passionate and proactive Customer Success Manager to join our client's growing team in Milton Keynes. This is a full-time, office-based, permanent role in West Milton Keynes.About the Role of Customer Success ManagerThis isn't your typical tech...

  • Technical Support Engineer

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Chiltern Park Recruitment Full time £35,000 - £40,000 per year

    An exciting opportunity for a Technical Support Engineer with a Mechanical Engineering understanding and talent has arisen to join a multinational engineering company within automation, covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food processing.Location: Milton KeynesBenefits:...

  • Technical Support Engineer

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Rockwell Automation Full time £30,000 - £60,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Technical Sales Support Engineer

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom OpenSourced - Search & Selection Full time £30,000 - £35,000 per year

    Job Title:Technical Sales Support Engineer (Mechanical Bias)Type:Permanent, Full-timeSalary:£30,000 - £35,000 per annumLocation:Milton Keynes (Fully Onsite)Hours:37.5 per week - 08:30 - 16:45 Monday - Thursday, 08:30–15:30 FridayThe RoleOur client is seeking a Technical Sales Support Engineer with a mechanical bias to provide high-quality technical...

  • VOIP Technical Support Engineer

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Digitalk Full time £40,000 - £80,000 per year

    Company DescriptionDigitalk enables communications service providers worldwide to operate efficient and innovative services profitably through its Carrier Cloud and Mobile Cloud. With unlimited on-demand network capacity and real-time operations and business support, service providers can start fast and grow rapidly, ensuring that they can effectively meet...

  • Technical Sales Support Engineer

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Chiltern Park Recruitment Full time £30,000 - £60,000 per year

    An amazing opportunity for an engineer or candidate with some electrical engineering understanding, to provide support to customers and the sales force team for technical matters, join a multinational engineering company, covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food...

  • Technical Sales Support Engineer

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom SMC Corporation (UK) Ltd Full time £25,000 - £40,000 per year

    Job Title: Technical Sales Support Engineer (Mechanical Bias) Location: Office based role in Milton Keynes Hours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday Job Type: Permanent, full time The Role:SMC are looking to recruit an individual to provide support to customers and the sales force team for technical matters....