Director of Central Reservations

Join the team that Always Cares

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Director of Central Reservations. This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.

Some of our fabulous benefits you will enjoy as a Director of Central Reservations are:

Salary: Competitive

• Pension scheme with company contributions

• 50% discount in all our restaurants and Spa's across our properties

• Team member and Friends & Family rates across our properties

• Complimentary stay after passing probation

• Extensive discounts on our benefits platform

• Access to private medical insurance

• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be

• Interest free season ticket loan

• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

• Bike to work scheme

• Recommend a Friend incentive

• Complimentary laundry

• Free meals on duty

• Opportunity to join our taskforces to contribute to the business focuses, community and environment

• Employee recognition schemes and Social Committee events including gala dinners and much more

We are currently looking for a passionate Director of Central Reservations, to join our Central Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Director of Central Reservations, your main duties and expectations for the role will include:

• Configure, utilise and manage the reservations management systems (i.e PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.

• Ensure the standard operating procedures ( SOP's) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.

• Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and taken an immediate action by contacting relevant vendor if any issue arises.

• Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale

• Implement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

We are …

• Best Employer for 2021 at Springboard's Excellence Awards

• One of the happiest hotels in London

• Earth Check Silver Certified

• 2 rosettes

• Hoteliers' Charter Approved

• Preferred Hotels & Resorts member

• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this Director of Central Reservations role is for you, come and pour some happiness into yours by joining our award-winning family today

All applicants must be legally eligible to work in the UK

INDHOTEL