Senior Admin Assistant

1 week ago

StokeonTrent ST QG, United Kingdom University Hospital of North Midlands NHS Trust Full time £20,000 - £40,000 per year

Communicate work procedures within own team and other Departments to ensure that the needs of the service have been met. Able to manage frequently changing operational requirements. To ensure that all patient attendances are accurately recorded on Medway. To enter data into and extract data from Medway as required.

To make and receive telephone calls, handling enquires competently and sensitively, taking clear messages, recognises urgencies and passing the messages on appropriately. To ensure that all patients details are kept up to date and any anomalies rectified. To locate correspondence to send to clinic as and when requested. To undertake any further duties as required by the Team Leader / Operational Services Manager, To provide an efficient and effective Reception service to the Cardiology Department, greeting visitors, patients and relatives, and dealing with them in a friendly and courteous manner when required.

To be responsible for the booking and affective running of investigations & clinics within Heart & Lung, ensuring clinics are opened and closed according to the rota. To assist with booking out-patient and in-patients appointments, prioritising as necessary and ensuring wait times are adhered to in accordance with the Patient Access Policy. Liaising with the appropriate staff to ensure correct information is collected for investigations performed and that all clinics are booked in full. To act as a focal point for admin and reception staff.

Communicate work procedures within own team and other Departments to ensure that the needs of the service have been met. To be able to work rotational across Royal Stoke/County Hospital if needed. To be responsible for the collation of weekly activity and figures and to ensure it is passed on to the appropriate person, bringing to their attention any problems that may arise, i.e. long waiting times.

Able to manage frequently changing operational requirements. Plan the rotas and duties for the administration team. To ensure that all patient attendances are accurately recorded on Medway. To enter data into and extract data from Medway as required.

To make and receive telephone calls, handling enquires competently and sensitively, taking clear messages, recognises urgencies and passing the messages on appropriately. To ensure that all patients details are kept up to date and any anomalies rectified. To organise and arrange the copying and collation of materials. To locate correspondence to send to clinic as and when requested.

To understand and comply with all Department and Trust Procedures and Policies. To undertake any further duties as required by the Team Leader/Operational Services Manager, To provide an efficient and effective Reception service to the Cardiology Department, greeting visitors, patients and relatives, and dealing with them in a friendly and courteous manner when required.

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