Client Liaison Officer

We are looking for someone to join our fulfillment operation in a logistics company. Working Monday - Friday, 08:30 - 16:30

The Client Liaison Officer is responsible for managing relationships with clients, ensuring their logistics needs are met efficiently and effectively. This role serves as the key point of contact for clients, providing them with updates, addressing enquiries, resolving issues, and working closely with internal teams to ensure smooth operations. The Client Liaison Officer plays a vital role in delivering a high level of customer satisfaction and improving the overall client experience.

General Responsibilities:

· Adhere to company values

· Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and legislation

· Use HR Management System to request your holidays, sickness, absence, and appointments

· Ensure you are at your place of work on time and wearing the correct uniform and PPE provided

· Abide by all customer rules and standards when working on their site

· Perform an active role in support of both your own and company Continuous Improvement

· Work shift patterns and out of hours work when required

· Continuously work towards your KPIs

· Client Communication: Act as the main point of contact for clients, responding to inquiries, providing updates, and addressing concerns in a timely and professional manner.

· Coordination: Liaise between clients and various internal departments (e.g., operations, warehouse, transport) to ensure seamless logistics processes.

· Problem Resolution: Address and resolve any logistics-related issues, including delays, damages, or discrepancies, ensuring client satisfaction is maintained.

· Service Monitoring: Monitor and track the progress of shipments and deliveries, providing clients with accurate and up-to-date information.

· Reporting: Generate and provide regular reports on the status of shipments, deliveries, and client-specific logistics requirements.

· Client Relationship Management: Build and maintain strong, long-term relationships with clients, identifying opportunities for service improvement and ensuring the company's services align with client needs.

· Contract Management: Assist in managing client contracts, ensuring service levels are adhered to, and identifying potential upsell or cross-sell opportunities.

· Process Improvement: Identify and recommend improvements to logistics processes to enhance efficiency and customer satisfaction.

Person Specification:

· Experience: Previous experience in a client-facing role within logistics, customer service, or supply chain management is preferred.

· Communication Skills: Strong verbal and written communication skills, with the ability to clearly explain logistics processes and address client concerns.

· Problem-Solving: Ability to identify problems quickly and develop effective solutions.

· Attention to Detail: High level of accuracy in tracking shipments and understanding client requirements.

· Organisational Skills: Ability to manage multiple client accounts and ensure smooth operations across all stages of the logistics process.

· Technology: Familiarity with logistics software, customer relationship management (CRM) tools, and tracking systems.

· Professional demeanour and customer-oriented mindset.

· Ability to work under pressure and in a fast-paced environment.

· Strong interpersonal skills, able to collaborate effectively with internal and external stakeholders.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

• Canteen
• Free parking
• On-site parking

Experience:

• Customer service: 1 year (preferred)

Work Location: In person