Client Services Administrator

**About Liaison Group**

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.

We are dedicated to improving the health economy through expert advisors, established technology, and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.

All our employees work from the comfort of their own home. We now have over 330 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.

We are proud to say that we are currently the:

- **13th Best Large Company To Work For in the UK**:

- **12th Best West Midlands Company To Work For in the UK**:

- **3rd Best Consultancy To Work For in the UK
We are a **3-star (out of 3) rated company**by Best Companies, recognising Liaison Group as an **‘**World-class Company to Work For’**.**

The passion and authenticity of our people are core to developing lasting partner relationships that deliver on expectations and achieve success.

**Job Summary**

This role will be based across various client sites in the Midlands, providing administrative support to help deliver outstanding customer service.

You will work closely with colleagues in Client Services and the Service Centre to ensure services are delivered accurately, consistently, and on time. The position also involves supporting clients before and after the implementation of our Workforce Solutions, helping them achieve maximum savings and operational efficiency.

**Principal Tasks & Activities**
- Collaborate with the regional Client Services team to deliver on-site support for workforce solutions to assigned clients.
- Proactively identify, report, and review risks and issues that may impact client operations.
- Escalate concerns appropriately, propose solutions, and communicate updated processes to relevant stakeholders.
- Take initiative in optimizing the use of Liaison’s workforce solutions.
- Participate in the client booking team to ensure systems and processes are fully utilized.
- Deliver day-to-day training to NHS staff and agency personnel on relevant systems and procedures.
- Provide administrative support by entering booking and timesheet data into the Liaison system.
- Ensure clients understand their responsibilities regarding the proper use of Liaison services, processes, and procedures.
- Meet internal and external KPIs and SLAs through consistent service delivery.
- Manage a high workload effectively, ensuring all tasks are completed accurately and within deadlines.
- Uphold data security standards in relation to both client and company information.
- Offer guidance and coaching on the use and maintenance of Liaison Workforce systems to users and colleagues.Support NHS workers with queries related to bookings and payments.

**Experience**

Essential Criteria:

- Strong analytical and logical thinking, with a high level of attention to detail.
- Proven experience in a customer service role.
- Proficient in data entry with a high degree of accuracy.
- Familiarity with a range of workforce systems.Professional demeanour with the ability to communicate effectively at all levels.

Desirable Criteria:

- Knowledge and experience in process mapping.Comfortable working in environments with frequent process changes.

**Skills & Competencies**

Essential Criteria:

- Exceptional attention to detail, with a strong focus on accuracy and quality.
- Excellent written and verbal communication skills.
- Outstanding customer service abilities.
- Results-oriented, with a proactive approach to achieving objectives.
- Strong relationship-building skills.
- Effective time management, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
- Maintains a professional, calm, and composed manner under pressure.Self-motivated and able to work independently using own initiative.

Desirable Criteria:

- Strong analytical skills.Persuasive and influential communicator.

**Qualifications**

Essential Criteria:
A minimum of five GCSEs or O-Level equivalents at grade C or above, including Maths and English.

Desirable Criteria:
A relevant qualification in customer service.

**Our Values**

Our values are to work with **Care and Honesty, to Inspire and Guide**our colleagues and clients.

**Care -**We are proud to help the health economy save money. We care about people.

**Honesty -**We operate with the integrity and are honest with ourselves, our colleagues, and our clients.

**Inspire -**We are at the forefront of health economy innovation.

**Guide -**We provide guidance to ensure that clients can make the most of every savings opportunity.

**How to apply**

Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion