Client Services Administrator

**Mercer Marsh Benefits - Birmingham**

Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the look-out for Administrators to join our Protections team in Birmingham. This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company.

Please note that if successful, you will be working from our Birmingham office and can work on a hybrid pattern spending 2 days working from home and 3 in the office.

**Client Service Administrator**

**What can you expect?**
- A varied and challenging support role in which you will be an integral part to the success of the office and represent a great opportunity to begin a career within a Financial Services environment
- Work as part of the wider team to provide administrative support to clients and colleagues
- Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged

**What’s in it for you?**
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

**We will count on you to**:

- Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
- Partner with internal/ external stakeholders to achieve the best service for client
- Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical and market knowledge
- Quality check work for junior colleagues
- Attend client meetings as required
- Act as a training and technical referral for colleagues

**What you need to have**:

- Previous administrative experience in a professional services environment
- Excellent written and oral communication skills
- Ability to work with numbers
- Excellent planning and organisation skills with the ability to work to deadlines
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues

**What makes you stand out?**
- Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
- Insurance related experience
- Industry recognised qualifications

**About Mercer**

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

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