Customer Service Representative

2 weeks ago

Farnham GU EH, United Kingdom TeamSport Indoor Karting Full time £20,000 - £40,000 per year

Both full and part time roles available

From 16 hours to full time 40 hours per week.

Who are TeamSport?

It all started for TeamSport back in 1992 in Guildford, Surrey when we opened our first track. The desire then to create the best karting experience and provide new standards in the industry were the foundations for the business today. Today, we're the UK's No 1 indoor karting company and our plans are to continue growing, opening more venues across the UK and Europe, bringing the fun of indoor karting closer to more people.

We also care about the communities in which we operate, being a Carbon Neutral business and actively supporting various causes and charities. Join us and be part of one of the Best Places to Work

Reasons to work for us

  • Opportunities for career growth and development within a rapidly expanding company.
  • Annual company awards evening highlighting employee achievements and annual summer festival- an opportunity to get together and celebrate our amazing crew.
  • Go Karting discounts starting at £1.
  • Discounted Food and Drink at Track.
  • Benefits Rewards platform offering discounts on a wide variety of top brands
  • Employee Assistance Programme and wellbeing programmes throughout the year.

Our Values

The following five values, however, are the magic that makes TeamSport a great business. At TeamSport we...

# 1 Put the customer on pole

#2 Are one crew

#3 Stand up and stand out

#4 Have a big emphasis on small details

#5 Are fuelled by fun

Who do we need in our crew

We are looking for an Event Coordinator to join our friendly and growing team in our Head Office in Farnham.

You will be the first point of contact for our customers, providing exceptional service and ensuring a smooth journey from the moment they interact with TeamSport. This fast-paced and exciting position requires strong customer service skills, attention to detail, multitasking abilities and a pro-active approach.

What will I be doing?

  • Handle incoming calls from existing and potential customers, providing information on karting availability and assisting with bookings.
  • Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls.

    Proactively make outgoing calls to quickly resolve customer enquiries or issues (no cold calling involved).
  • Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
  • Collaborate with our track teams to ensure smooth event operations and effective diary management.
  • Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.

What we need from you

  • Previous experience in customer service roles is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Sales experience and the ability to identify upselling opportunities.
  • Self-motivated, positive attitude, and a team player.
  • Flexibility to work weekends as part of the regular schedule.

Recruitment process

If you are shortlisted for the role, you will be contacted by email to select a time to have a short call via MS Teams with a member of the TS Recruitment Team. If you are selected, you will then be invited to Head Office for an interview where you can find out more about TeamSport, hear more about the role and what it's like to work for us.

GM

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