Customer Service Representative

3 days ago

Loanhead EH HT, United Kingdom Petroassist UK Limited Full time £15,000 - £26,000 per year

About Us

Petroassist UK Ltd is a nationwide sales, service, and installation business and part of the global Petrotec Group, a leading provider of integrated solutions for fuel and non-fuel retail operations. Operating directly in 8 countries and represented in over 84, the Petrotec Group manufactures and supports forecourt equipment including fuel dispensers, EV charging systems, payment terminals, tank gauges, EPOS, car wash & valeting, and other associated technologies.

We take pride in our culture of innovation, excellence, and trust, and we are committed to empowering our employees to grow personally and professionally.

Role Overview

Working as part of a team to log customer calls and deal with customer enquiries. This job requires weekend working on a rota pattern. You will work an average of 40 hours per week over a year.

Position Responsibilities

  • Log calls from customers or facility management companies on Service Management System
  • Provide call updates to customer as required
  • Co-ordination of the service activities in a specified region
  • Notify Service Engineers of fault calls and advise of completion deadlines
  • Updating of Service Management System
  • Ordering of spare parts via Service Management System
  • Booking appointments with external agencies
  • Liaison with Regional Operations Manager
  • Update customer service support systems
  • Completion of customer reporting information
  • Diarising of appointments for future field activities
  • Co-ordinating Service activities with other functional departments
  • Processing/filing of service related administration

Personal Attributes

  • Excellent customer service skills
  • Excellent administrative and organisation skills
  • Strong interpersonal skills, ability to communicate well via telephone
  • Assertive
  • Ability to work independently within a strong cohesive team
  • PC literate
  • Flexible

What We Offer

  • Opportunity to join a growing, globally connected business with strong UK presence.
  • Collaborative team culture where innovation and ambition are valued.
  • 33 days holiday per year (inclusive of bank holidays) increasing with length of service
  • Company Pension
  • Flu jabs

In submitting your application for this role, you are consenting to your personal data being shared as necessary for the recruitment process.

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Life insurance
  • On-site parking

Application question(s):

  • Located in Midlothian - on site attendance required

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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