Operational Compliance Coordinator

**Lambeth, Shakespeare Road Depot

Up to £31,000 per annum, dependant on experience plus benefits

Full-time, permanent
Ready to make an impact?**
As an Operational Compliance Coordinator in our Environmental Services team, you'll take the lead in ensuring compliance and high standards across the Lambeth contract. This role will give you the opportunity to make a meaningful impact by managing risk, maintaining high audit scores, and fostering collaborative relationships.

You'll Be Entrusted To

• Lead compliance efforts across the Lambeth contract, ensuring adherence to policies and achieving excellent audit results.
• Manage health and safety requirements, supporting the development of local operating procedures and reporting incidents via ASSURE.
• Act as the Data Protection Champion, ensuring compliance with data protection and GDPR standards.
• Cover the daily management of Absence Manager, including absence call back and return to work interviews.
• Maintain quality management systems and databases
• Prepare for and support internal and external audits, including ISO certifications and customer service excellence.
• Oversee learning and development compliance, ensuring all staff meet training requirements.
• Champion diversity, inclusion, and employee engagement initiatives.
• Drive compliance with absence and welfare management objectives.
• Assist with general administration relating to support operational compliance

Does this sound like you?
You'll be a great fit for this role if you have:

• Strong skills in administration and coordination, with confidence in IT systems, including Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication skills to manage stakeholders and build collaborative relationships.
• The ability to prioritise, multi-task, and work under pressure to meet tight deadlines.
• A positive and professional attitude with strong interpersonal skills.
• Flexibility to adapt to a fast-paced and dynamic environment.
• A proactive approach to problem-solving and decision-making.

Discover all you need to keep growing
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you
Our people are integral to everything we do. That's why our benefits are designed to put you first:

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.