Sales & Customer Care Adviser

1 day ago

Kingston upon Thames, Greater London, United Kingdom Sigma Sports Full time £25,000 - £40,000 per year

Join Our Team as a Sales & Customer Care  Advisor

About Sigma Sports:

Founded in 1992 by two best friends, Sigma Sports has grown from humble beginnings to become a leading premium cycling retailer. With a passion for cycling at its core, we are proud of our heritage and our reputation as a trusted hub for the cycling community. We offer a curated selection of the finest bikes and accessories, alongside state-of-the-art workshops and bespoke bike fitting services. Our team is dedicated to providing expert advice, high-quality servicing, and a welcoming experience to cyclists of all levels.

Position Overview:

Are you a cycling enthusiast with a passion for helping others? We're looking for a dynamic, self-motivated, and organised person who thrives in a fast-paced environment. If you have a love for cycling and enjoy delivering first-class customer service, this is the perfect opportunity for you.

In this role, you'll use your excellent communication skills, both on the phone and online to provide exceptional advice and support to our customers. We're looking for someone with a strong work ethic, a can-do attitude, and a genuine passion for cycling.

If you're ready to combine your passion for cycling with your excellent customer service skills, apply now and help us create amazing experiences for our customers

Key Responsibilities:

Field customer calls, online chats and emails regarding the following:

  • Road, Gravel & Triathlon Bikes and accessory-related questions
  • Custom bike builds
  • Bike sizing
  • Component compatibility
  • Clothing advice
  • Order placement and order status
  • Returns & exchanges
  • Customer concerns and complaints
  • Handling multiple customer inquiries simultaneously
  • Provide exceptional customer service
  • Work full-time remotely or hybrid

Skills & Experience:

  • Specialist knowledge of Road, Gravel and Triathlon products
  • One year of bike industry experience or one year of sales experience
  • PC literacy is essential
  • Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
  • A natural communicator able to empathise with customers and see things from the other person's point of view

Why Work With Us?

  • Competitive salary
  • Competitive Commission Structure
  • 33 days, inclusive of bank holidays.
  • Remote and Hybrid working opportunities
  • A supportive, passionate team that shares your love for cycling.
  • Opportunities for career growth and professional development.
  • Generous staff discounts across a wide range of premium cycling products.
  • Work for a well-established and respected brand in the cycling community.
  • Access to a dynamic environment with state-of-the-art workshops, bespoke bike fitting services, and expert advice.

At Sigma Sports, we are driven by a passion for cycling and a commitment to delivering the best for our customers. If you have the experience and enthusiasm to work in a team delivering premium service and helping others enjoy the sport, apply today

How to Apply:

Please submit your CV and a cover letter outlining why you're the perfect fit for this role to We look forward to hearing from you

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