Service Coordinator

3 days ago

Telford TF, United Kingdom Accelleron UK Limited Full time

Service Coordinator – UK & Ireland

Are you ready to drive operational excellence and customer satisfaction in a high-performance technical environment?

We are seeking a proactive, resourceful, and customer-focused Service Coordinator to join our UK & Ireland team. This role goes far beyond basic administration—you'll be at the heart of our turbocharger service operations, playing a pivotal role in shaping customer experiences and driving business success.

Your Responsibilities

  • Customer Relationship Management: Act as the primary point of contact for customers throughout the service process. Build strong, sustainable relationships and ensure their needs are met with professionalism and urgency.
  • Service Job Coordination: Plan, schedule, and oversee turbocharger service jobs in the marine and power generation industry. Ensuring optimal allocation of resources (service engineers, spare parts, tools) and adherence to timelines.
  • Contract & Process Management: Ensure all contractual obligations are fulfilled, from quotation to invoicing and cash collection. Manage claims, changes, and quality standards.
  • Continuous Improvement: Collaborate with cross-functional teams to harmonize service activities, maximize sales opportunities, and drive improvements in our offerings.
  • Reporting & Documentation: Maintain accurate records in our ERP/CRM systems, ensuring data integrity and timely reporting.
  • Problem-Solving: Tackle challenges creatively and commercially, adapting to changing priorities in a fast-paced environment.

Your Background

  • Higher education in a technical, engineering, or commercial field (degree preferred).
  • Experience in service coordination, project management, or technical customer service—ideally in the maritime, power generation, or industrial sectors.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent communication skills (verbal and written) in English.
  • Proficiency with MS Office and familiarity with ERP/CRM systems (SAP experience is an advantage).
  • A customer-centric mindset, commercial awareness, and a drive for continuous improvement.
  • Flexibility to adapt to dynamic situations, including occasional travel or extended hours.

Your Benefits

  • Competitive salary and benefits package (including pension, bonus, private medical, and wellness programs).
  • Opportunities for professional development, training, and career progression within a global organization.
  • A dynamic, supportive team environment that values initiative, ownership, and collaboration.
  • Flexible working arrangements and a focus on work-life balance.

Job Type: Full-time

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay

Work Location: In person

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