Intervention Officer

22 hours ago

Bolton, Bolton, United Kingdom Bolton at Home Full time £32,000 - £36,000 per year

Salary

Grade 4 - £32,767 - £36,197

Contractual hours

36

Basis

Full time

Package

Fixed Term (12-months)
Full Time (36 Hours)

Date posted

04/12/2025

Job reference

BH000838

Join our team as an Intervention Officer (DTOC - MH)

Are you passionate about making a real difference in the lives of vulnerable individuals? We're looking for an Intervention Officer to join our Delayed Transfer of Care – Mental Health (DTOC – MH) Floating Support Team. In this vital role, you'll work directly with customers who are transitioning from hospital or supported accommodation into permanent housing, helping to safeguard their wellbeing, prevent homelessness, and promote independent living.

If you're motivated by meaningful work and thrive in a fast-paced, supportive environment where your actions truly matter, we'd love to hear from you.

Key Responsibilities

  • Deliver tailored, person-centred support to individuals with mental health needs, enabling them to successfully transition into and maintain secure, long-term tenancies.
  • Take an active role in multi-agency forums and case conferences to ensure coordinated support and improved outcomes for customers.
  • Identify risks of tenancy breakdown or homelessness early and implement effective, proactive solutions to prevent them.
  • Maintain accurate and timely records in line with safeguarding and data protection policies.
  • Collaborate closely with internal teams and external partners to deliver consistent, holistic support aligned with individual support plans.
  • Promote inclusivity, safety, and wellbeing in all aspects of your work, taking ownership of health and safety issues and embedding equality, diversity, and inclusion into every action.

What you'll need to succeed

  • Proven experience supporting people with complex mental health needs, ideally within housing or community-based settings.
  • Strong understanding of safeguarding principles and risk management, with a track record of identifying and responding to concerns appropriately.
  • Excellent interpersonal and communication skills, with the ability to listen, empathise, and build trust with vulnerable individuals.
  • A solution-focused approach and the ability to work independently under pressure, managing multiple priorities and deadlines.
  • Confidence using digital tools, mobile devices, and Microsoft applications to record and manage customer data.
  • A full valid UK driver's licence, access to your own vehicle, and business use insurance.
  • A genuine commitment to our values: good intentions, good communication, good listeners, and good together.

Ready to get started?

Interview Date(s): Interviews for this position will be held in January 2026.

How to apply: If you are interested in this role, please click 'Apply Online' to complete an application.

In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at if you need any support with your application.

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