Resolution Officer

2 weeks ago


Bolton, United Kingdom Bolton at Home Full time

Job reference

BH000692

Date posted

05/09/2024

Application closing date

19/09/2024

Salary

Grade 3 - £27,040 - £29,280

Package

Fixed Term (6 months) Full Time (36 Hours) Monday - Friday

Contractual hours

36

Basis

Full time

Job category/type

Blank

Job description

**What is the purpose of the role?**

The Resolution Officer is the first point of contact for customers who need to report anti-social behaviour and tenancy issues. Resolution Officers assess each case to advise, sign-post and to see if an early resolution can be reached.

**What’s involved?**
- Respond to initial reports of anti social behaviour and tenancy breach.
- Manage non-complex cases where an early intervention could lead to a successful resolution and prevent escalation.
- Advise customers and signpost into other services as required
- Support the team in the management of casework, gathering evidence including the deployment of noise and CCTV equipment.
- Undertake garden inspections to identify gardens below the minimum standard and work with tenants to achieve an early resolution.
- Work closely with other front line service delivery teams to resolve cases using a holistic approach.

Ready to play your part? View the Role Profile Here
- Please note interviews for this position will be held on Wednesday 2nd October*



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