Head of Office

Job Title: Head of Office

Location: Bolton

Type: Full time– Permanent  (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you'll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry's top talent.

You'll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Context for the Role: Management and oversight of all activities within the Bolton IBA Department (and management of any other operational function that may be located in Bolton in the future) ensuring adherence with Ardonagh policies and procedures whilst ensuring compliance with all regulatory requirements.

Purpose of the Role: Provide day to day management of the Bolton IBA teams and any other operational function that may be located in Bolton in the future. Responsible for ensuring compliance with procedures, query resolution, achievement of the key performance indicators and ensuring a good service is provided to the business, clients and insurers. Also responsible for ensuring the performance of all team members including but not limited to staff performance, guidance and training, direction and objective setting and oversight.

Key Role Accountabilities:

Responsible for all IBA activities and any other ASL operational activities handled within the Bolton office.

Management of the team including but not limited to work allocation, performance and day to day managerial activities.

Oversight and delivery of the key performance indicators.

Work with the business unit to ensure the prompt resolution of queries.

Recommend and deliver process improvements and work with the team and Head of IBA and Bad Debt to deliver these improvements.

Work closely with the Head of IBA and Bad Debt, the business, and other team members to ensure KPI reductions are achieved.

Produce relevant reporting to the Business Units, Finance and Senior Management.

Assist with the production of the annual and monthly cash flow forecasts.

Produce trend analysis identifying business areas and individuals where performance is below and above expectations and work with the relevant businesses and individuals to create remediation plans whilst escalating these issues to Senior Management.

Build and manage relationships with key internal and external stakeholders e.g. Finance execs, Business Unit execs, central support leaders, clients and underwriters.

Effectively support and embed on-going operational and business change into the team's processes, organisational structure and ways of working.

Work with the Senior Management on related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements.

Work with the Ardonagh Specialty Client Money and BE Manager to ensure compliance with the FCA CASS 5 Client Money Rules.

Support and co-ordinate input to external Audit and regulatory exercises as required.

Ensure adherence to, and support, all company compliance, policy, risk management and audit requirements.

Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.

Other responsibilities and activities within the context and purpose of the role.

Qualifications & Experience:

Significant Insurance Broking Accounts and Client Money experience including a good understanding of industry practices and regulations. Good relationships with the Business Units and other senior personnel.

Person Specification:

• Able to negotiate with and influence various stakeholders both internally and externally.
• Significant IBA and Client Money experience.
• Ability to manage challenging situations.
• Ability to influence a wide range of stakeholders.
• Good communication skills – written and verbal.
• Presentable.
• Determined and resilient.

Think you don't meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you're excited about this role, but your experience doesn't perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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