Competency Trainer

Please note that we are unable to accept your application if you do not meet the following criteria.

• 35 hours per week (shift-based, including early starts, late finishes, weekends, and bank holidays)
• Based at London Liverpool Street Station
• You must be able to arrange your own transport for early/late shifts 06:30am-21:00 pm Monday to Saturday.
• Full training provided and uniform provided
• Candidates will be subject to a Right to Work check & DBS check for this position.
• Applicants must be aged 18 and over

Kickstart Your Career with Greater Anglia

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We have an excellent opportunity in our Customer Service Team based in London Liverpool Street for a Competency Trainer & Assessor.

• To work as part of a dedicated team to deliver customer service excellence at your nominated place of work.

• To deliver the business aims of the Company as appropriate to this post.

• To contribute to the running of a safe, punctual and reliable railway.
• To deliver customer service excellence at your nominated place of work.
• To deliver and oversee as a lead assessor the safety critical assessments at Liverpool Street & Stratford in line with the Competency Management System.
• To support, mentor and train new starters in line with company values and safety expectations of the new starters post as required.
• To deliver and oversee as a lead safety critical assessor safety and other business critical briefings at Liverpool Street & Stratford.

• To ensure that you oversee as a lead assessor the safety critical assessor calendar for the locations required for this role. Reporting into the Assistant Area Customer Service Manager plan your shift times around the requirements of the assessments to ensure full business compliance is always maintained.
• To ensure that you oversee as a trainer the support, mentor and where required induction / training of new starters into the safety critical teams at the locations required for this role.
• Act as instructed by local management to deliver the best possible customer experience across your nominated place of work.
• Remain highly visible and provide customers with quality information, appropriate advice and guidance to support a high standard of customer experience.
• Maintain a professional manner and be part of a highly motivated team of who deliver a consistently high standard of Train Environment and Customer Service in line with Greater Anglia vision and values. To provide professional and pro-active service to customers and users of the station and be part of a motivated team of Customer Service Professionals.
• To ensure you carry out punctual and safe dispatch of train services where required and in line with the company's safety rules and local Train Dispatch Method Statements at all times.

• We are looking for a colleague who cares highly about safety and is used to working to high standards with a meticulous attention to detail.
• You should either be currently competent in Train Dispatch or have been in the past.
• Advantageous if you are qualified or working towards becoming qualified as an A1 Assessor, but not essential.

What's in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 24th October 2025

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We're responsible for over 3,000 employees, operate 1,300 train services per day and we're at 133 stations.

Greater Anglia is transforming the railway in East Anglia. We're replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We're introducing better timetables with more frequent services and more peak-time seats into London.