Loyalty Manager

2 weeks ago

Stockport SK RT, United Kingdom P Full time £35,000 - £45,000 per year

Job Title: Loyalty Manager

Location: Stockport, UK (Office)

Reports To: Head of Ecommerce

Contract Type: Full-Time, Permanent

About Us

We're a fast-growing eCommerce beauty brand based in Manchester, currently expanding into the US. With a thriving online store, a subscription-based service, and a passionate customer base, we're on a mission to create beauty products that people love – and keep coming back for. As we scale, we're looking for a creative and data-savvy Loyalty Manager to take our customer retention and loyalty strategies to the next level.

The Role

As Loyalty Manager, you'll be responsible for developing and executing our loyalty and rewards strategy, focusing on increasing customer lifetime value, reducing churn, and driving repeat purchases. You'll work closely with CRM, ecommerce, marketing, and product teams to deliver best-in-class loyalty experiences that turn one-time buyers into lifelong brand advocates.

Key Responsibilities

  • Own and manage our loyalty programme end-to-end: strategy, execution, reporting, and optimisation.
  • Analyse customer behaviour and segmentation to design compelling loyalty journeys.
  • Work with the CRM Manager to integrate loyalty initiatives across email, SMS, and push marketing.
  • Collaborate with product and UX teams to embed loyalty touchpoints across the customer journey (on-site, in store and in-app).
  • Co-ordinate campaigns to promote loyalty point usage, referrals, and subscription upgrades.
  • Track KPIs such as retention rate, repeat purchase rate, and loyalty ROI.
  • Conduct competitor and industry research to keep our programme innovative and ahead of the curve.
  • Work with International expansion teams to tailor loyalty approaches for new markets.

What We're Looking For

  • 3+ years in a CRM, retention, or loyalty-focused role within eCommerce or consumer brands.
  • Strong understanding of loyalty programme mechanics, including points-based systems, tiers, and gamification.
  • Analytical mindset with experience using tools like Google Analytics, Looker, or similar

Why join us?

  • A fun and supportive work environment where creativity thrives.
  • Opportunities for growth and professional development
  • Competitive compensation and benefits
  • Work with a team that shares your passion
  • Access to company events
  • Free on-site gym
  • Store discount
  • 'Moody Monday's'- a staff treat every Monday

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Work Location: In person

  • Loyalty Manager

    5 days ago

    Stockport, United Kingdom P Louise Full time

    Job Title: Loyalty ManagerLocation: Stockport, UK (Office)Reports To: Head of EcommerceContract Type: Full-Time, PermanentAbout UsWe're a fast-growing eCommerce beauty brand based in Manchester, currently expanding into the US. With a thriving online store, a subscription-based service, and a passionate customer base, we're on a mission to create beauty...

  • Loyalty Manager

    2 weeks ago

    Stockport, United Kingdom P Louise Full time

    Job Title: Loyalty ManagerLocation: Stockport, UK (Office)Reports To: Head of EcommerceContract Type: Full-Time, PermanentAbout UsWe’re a fast-growing eCommerce beauty brand based in Manchester, currently expanding into the US. With a thriving online store, a subscription-based service, and a passionate customer base, we’re on a mission to create beauty...

  • Customer Loyalty Specialist

    9 hours ago

    Stockport, United Kingdom Inchcape Full time

    Job Introduction **Customer Loyalty Specialist** **£20.700 (OTE £30,700) + Company Benefits** The Customer Loyalty Specialist is responsible for contacting existing Inchcape customers, principally by phone, at various points during the ownership of their vehicle. In part, this is to maintain a strong and long-standing relationship and, importantly, it is...

  • Customer Loyalty Executive

    6 days ago

    Stockport, United Kingdom takepayments Ltd Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Marketing Manager

    6 days ago

    Stockport, United Kingdom Brady Europe, Middle-East & Africa Full time

    Job Description Key Responsibilities Develop the marketing plan for the SETON brand and business, aligned with the product portfolio strategy & priorities as well as the regional sales strategies, aiming to reach sales targets by acquiring new customers, increasing customer loyalty and generating recurring sales. The plan contains new product launches,...

  • Technical Marketing Manager

    6 days ago

    Stockport, United Kingdom Maple Faades Full time

    Overview At Maple, we thrive on bringing visions to reality. We’re a little different to most construction businesses. Our culture combines accountability and high standards with a genuine family feel: loyal, committed, and always achieving together. As our new Marketing Manager, you’ll be the strategist, storyteller, and driver of Maple’s...

  • Marketing Manager

    2 weeks ago

    Stockport, United Kingdom Go Local Booze & Vape Full time

    Company OverviewBooz & Vape is a thriving, community‑focused grocery and off‑licence retailer committed to providing high‑quality fresh produce, daily essentials, and a diverse range of beers, wines, and spirits. We pride ourselves on our exceptional customer service and our deep roots within the local community.Job PurposeTo develop, implement, and...

  • Marketing Manager

    6 days ago

    Stockport, United Kingdom Brady Europe, Middle-East & Africa Full time

    Key Responsibilities:Develop the marketing plan for the SETON brand and business, aligned with the product portfolio strategy & priorities as well as the regional sales strategies, aiming to reach sales targets by acquiring new customers, increasing customer loyalty and generating recurring sales. The plan contains new product launches, direct mail...

  • Marketing Manager

    2 weeks ago

    Stockport, United Kingdom Brady Europe, Middle-East & Africa Full time

    Key Responsibilities:Develop the marketing plan for the SETON brand and business, aligned with the product portfolio strategy & priorities as well as the regional sales strategies, aiming to reach sales targets by acquiring new customers, increasing customer loyalty and generating recurring sales. The plan contains new product launches, direct mail...

  • Marketing Manager

    2 weeks ago

    Stockport, United Kingdom Brady Europe, Middle-East & Africa Full time

    Key Responsibilities:Develop the marketing plan for the SETON brand and business, aligned with the product portfolio strategy & priorities as well as the regional sales strategies, aiming to reach sales targets by acquiring new customers, increasing customer loyalty and generating recurring sales. The plan contains new product launches, direct mail...