Head of Operations

Key Objectives:

As Head of Operations, you will oversee the day-to-day activities of Gas Street Church across locations and ministries; ensuring efficiency, compliance and a high standard of execution & excellence. As an experienced and passionate leader, you will navigate the intricacies of church life with the right balance of high capacity & execution, exceptional communication, and influencing and diplomacy. You will be responsible for leading the operations department, ensuring it functions effectively to serve the vision and mission of the wider church.

You will be the primary contact for staff team internally for operational issues, and bring leadership to key areas such as scheduling, Sunday's and project management. You will troubleshoot and work closely under the Executive Lead to ensure that the organisational structure is effective and maximising output.

Key areas of responsibility:

• Daily operations: being the primary point of contact for staff team on troubleshooting, information and negotiating solutions between ministries; escalating where strategic or structual decisions are required by Exec
• Department: lead the Operations Department, including some direct line management and chairing the weekly operational meeting and monthly department meeting
• Locations: oversee the Operations Leads across locations to ensure a consistent vision & approach, and shared learning
• Meetings: chair, minute & contribute to key meetings throughout the organisation 
• Project Management: responsibility for the management of various projects under the direction of the Executive Lead, whether coordination of major events in the life of the church, implementation of new systems or working closely with volunteers and professionals on gatherings or events
• Sundays: ensure the Exec's vision for Sunday gatherings across locations is outworked; chairing weekly Sunday meeting, coordinating logistics, preaching rota, leading the volunteer Sunday Coordinator team and compiling the run sheet
• Calendar: mapping out events from across ministries each academic year to ensure resources are utilised sustainably and effectively and so departments can plan ahead
• Events: line manage the Events & Communications Coordinator to ensure all church events are smoothly executed and well-planned; including some management of events & conferences where required
• Facilities: oversee the Facilities and Health & Safety Manager to ensure the smooth running of Gas Street facilities and contracts across all locations to ensure their effective use and both ministry and income
• Financial Operations: work alongside the Finance Manager to ensure budget and management account processes are followed, expenditure is managed & monitored, and keeping budget holders accountable to ensure accurate and timely financial reporting and analysis is available to inform decision making
• Resourcing: ensure resources (buildings, staff time, volunteers, equipment) are strategically allocated effectively to meet priorities
• Fundraising: support grant applications & project bids where required
• Culture: contribute to maintaining a strong & healthy staff culture in line with Gas Street Church values
• Production: oversee the Production & Sound Consultants to ensure that the production needs of the organisation are met
• Internal communications: working closely with the Senior Pastors and Head of Communications to ensure up to date information is communicated in a streamlined manner
• Systems: implement internal communication systems (such as and slack) to streamline internal communications and maximise efficiency within the staff team
• Compliance: ensure risk management & effective compliance for the organisation
• GDPR: Implement a data protection strategy, ensuring all staff are compliant with GDPR, and other applicable data protection laws, and that the organisation holds up-to-date, Data Protection and Privacy Policies
• Administration: Responsibility to manage the effective and efficient operation of the church offices and other administrative resources, to ensure the environment is conducive for staff to carry out their job effectively.
• Reporting: regular reporting and statistics tracking to monitor growth across locations

Additional ad-hoc projects & support as agreed with the line manager & Exec Team.

Person Specification:

• Strong leadership and management skills
• Strong communication skills
• High capacity to manage and lead growing areas of ministry
• Highly motivated and able to take initiative
• Effective negotiating and influencing skills
• Highly competent in computer/IT skills
• Experienced in systems & software such as GSuite, ChurchSuite or , or ability to adapt to new technologies
• Good financial & commercial understanding and experience
• Maintaining confidentiality on highly sensitive matters
• Proactive and self-motivated
• An ability to juggle a broad range of responsibilities
• Ability to relate to a wide range of different people in different roles including clergy, staff, volunteers and community partners
• Initiative to seek solutions and implement new ways of working
• Excellent time management skills with proven ability to prioritise workload
• Excellent organisational and administrative skills
• Ability to work well under pressure, cope with frequent change and meet deadlines
• Demonstrates a strong understanding of cultural awareness
• Personal walk with Jesus underpinning a lifestyle of integrity
• There is a genuine occupational requirement that the post-holder be a practising Christian

Working requirements 

• Full-time, permanent role (37.5 hours per week)
• 25 days annual leave (pro-rata)

+ statutory bank holidays

+ up to three additional days at Christmas for office closure 

+ three retreat days across the year

• Attend Gas Street Church 
• Attend weekly staff meeting
• Evening and weekend flexibility as required