HR Team Leader

17 hours ago

Borough of Halton WA DJ, United Kingdom Phoenix Medical Supplies Full time

HR Administration Team Leader

Location: Runcorn

Department: HR

Contract: Full-time

Are you an experienced HR team leader with the skills and a passion for delivering exceptional service? We're looking for an HR Administration Team Leader to lead our HR administration team and ensure efficient, accurate, and customer-focused HR service delivery.

About the Role

As Team Leader, you will oversee day-to-day HR administration operations and transactions, lead a small team of HR administrators, and drive great service. You'll play a key role in ensuring our service levels are met, monitoring KPIs, and collaborate with internal HR colleagues and our customers to deliver a seamless HR administration service.

Key Responsibilities

  • Team Leadership & Service Performance:

    Lead and motivate the HR administration team to deliver high-quality HR transactional services. Act as the escalation point for complex queries and ensure service excellence.
  • HR Administration Operations:

    Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers. Maintain compliance with company policies and Data Protection requirements.
  • KPIs & Reporting:

    Monitor KPIs, analyse performance data, and implement improvements to meet or exceed targets.
  • Collaboration & Stakeholder Engagement:

    Work closely with HR Business Partners, Payroll, Recruitment, and business managers to align HR support with organisational needs.
  • Process Improvement & Projects:

    Identify inefficiencies and lead initiatives to enhance accuracy, speed, and overall service delivery.

What We're Looking For

Must Have:

  • Proven experience managing or supervising an HR administration or shared services team.
  • Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
  • Excellent organisational, analytical, and communication skills.
  • Ability to manage high-volume HR processes in a fast-paced environment.
  • High attention to detail and ability to maintain confidentiality.

Good to Have:

  • CIPD Level 3 or above.
  • Experience in coaching and developing team members.
  • Familiarity with HR technology and process automation.
  • Understanding of employment law and compliance requirements, including Right to Work and DBS.

Behaviours

  • Customer-focused mindset.
  • Efficient and forward-thinking approach.
  • Collaborative and team oriented.
  • Committed to creating value and continuous improvement.

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