Customer Service Consultant

2 weeks ago

Witney, Oxfordshire, United Kingdom TSB Bank Full time £24,000 - £32,000 per year

TSB
**Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract

Business Area: Branch Banking

Location: Witney

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits**
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We are looking for someone who is passionate about customer experience.

How You'll Make a Difference
As a Money Confidence Expert, you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What You'll Bring

  • Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
  • Have a flair for understanding what customers need and the best way to support them with their current and future goals.
  • Ability to help answer questions and sort out problems.
  • Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
  • Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

  • Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What We Offer In Return
We'll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

  • Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
  • Variable Pay Award (5%/£1,200 on target) based on company performance.
  • Fantastic company pension – TSB contributing up to 13%
  • 25 days holidays (plus bank holidays)
  • Private Healthcare

If this sounds right up your street, come and join our team. We make things happen

We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.

  • Customer Service, Personal Banker

    1 week ago

    Witney, Oxfordshire, United Kingdom RBS Full time £26,010 - £35,000 per year

    Join us as a Customer Service, Personal Banker in WitneyYou'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible Banking and build...

  • Customer Service, Personal Banker

    1 week ago

    Witney, Oxfordshire, United Kingdom NatWest Full time £26,010 - £52,020 per year

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Job DescriptionJoin us as a Customer Service, Personal Banker in WitneyYou'll be...

  • Customer Representative

    2 weeks ago

    Witney, Oxfordshire, United Kingdom Nationwide Building Society Full time £39,000 - £42,000 per year

    LocationWitney / OxfordshireSalaryFrom £25,250ContractTemporary (Full Time - 12 months)Reference1436Closing Date09 December 2025Job descriptionAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound...

  • Customer Representative

    2 weeks ago

    Witney, Oxfordshire, United Kingdom Nationwide Building Society Full time £30,000 - £40,000 per year

    LocationWitney / OxfordshireSalaryFrom £25,250ContractTemporary (Full Time - 12 months)Reference889Closing Date23 October 2025Job descriptionAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls...

  • Customer Order Administrator

    2 days ago

    Witney, Oxfordshire, United Kingdom Fluidra Full time

    Do you have a world-class standard of customer service?Certikin International is looking for a Customer Order Administrator to join our busy Customer Services team. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centres. Based in our...

  • Customer Advisor 10H

    2 weeks ago

    Witney, Oxfordshire, United Kingdom JoJo Maman Bébé Full time £20,000 - £25,000 per year

    Your role in the JoJo story…Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for youEach JoJo store is unique whether that's trading over two floors, having a quirky layout or being situated in an...

  • Customer Delivery Driver/Picker

    2 weeks ago

    Witney, Oxfordshire, United Kingdom Apetito Full time £24,000 - £43,680 per year

    OverviewThis position 6 months fixed term contract, working 20 hours per week, any 5 in 6 days including bank holidays.Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what...

  • Service Administrator

    1 week ago

    Witney, Oxfordshire, United Kingdom Rygor Full time £20,000 - £25,000 per year

    Job Description Want to work for an industry-leading company which always strives to Set Standards? Well look no further…Rygor is the largest dedicated dealer group for Mercedes-Benz commercial vehicles in the UK. Since its founding in 1960, the business has developed and grown year on year. With a proven track record, Rygor is extremely proud to be...

  • Territory Account Manager

    6 days ago

    Witney, Oxfordshire, United Kingdom Emixa Full time £30,000 - £60,000 per year

    Emixa is Europe's No.1 Siemens PLM Software Reseller, one of the largest worldwide and the only Platinum Reseller in the UK and Ireland. Here at Emixa, we have built a reputation in successfully delivering Siemens software solutions, technical consultancy and support services to a wide variety of businesses across different industry sectors. Emixa have a...

  • Warehouse Operative

    6 days ago

    Witney, Oxfordshire, United Kingdom Fluidra Full time £17,000 - £35,000 per year

    Certikin is looking for a highly motivated Warehouse Operative with excellent attention to detail to join our Distribution team.The successful candidate will be responsible for picking and packing customer orders accurately in turn ensuring our products maintain high quality throughout their journey to the customer. They will also highlight any potential...