Customer Acquisition Manager

1 week ago

London, Greater London, United Kingdom Careium Full time £62,400 - £84,900 per year

Location:
 Blackburn, Lancashire

Salary:
 £40,000 - £42,000

Contract:
 Full-time

"Lead the team that turns conversations into customer".

Join us in shaping the future of 
customer acquisition
, 
sales strategy
, and 
growth leadership
. At 
Careium
, we're on a mission to empower independence and improve lives through innovative solutions. As our 
Customer Acquisition Manager
, you'll play a pivotal role in connecting customers with services that matter and lead a team committed to 
conversion excellence
, 
customer experience
, and 
sales performance
.

Why You'll Love Working Here

  • Purpose with Impact:
     Every conversion helps someone live more independently and safely.
  • Career Growth:
     Opportunities for leadership development, coaching, and progression.
  • Inclusive Culture:
     Work in a supportive environment where your ideas make a real difference.
  • Competitive Rewards:
     Attractive salary, performance incentives, and premiums for unsociable hours.

Key Responsibilities

  • Sales Leadership:
     Deliver a private-pay acquisition strategy aligned with business growth targets.
  • Team Management:
     Coach and inspire a high-performing sales and telesales team.
  • Conversion Optimization:
     Manage the full acquisition funnel , enquiry, qualification, conversion, onboarding across digital marketing channels, partnerships, and inbound enquiries.
  • Cross-Functional Collaboration:
     Work closely with Marketing, Customer Services, and Field Operations to optimise the customer journey.
  • Data-Driven Decisions:
     Track KPIs, build dashboards, and use analytics to improve performance.
  • Compliance:
     Ensure processes meet consumer law, GDPR, and industry standards.

What We're Looking For

Essential:

  • Experience in sales, tele sales, or customer acquisition within a target-driven environment.
  • Strong closing skills with a consultative sales approach.
  • Excellent communication and influencing skills, able to build trust quickly.
  • Empathy and professionalism when supporting vulnerable or elderly customers.
  • High attention to detail when handling personal and financial data.
  • Flexibility to work evenings and weekends on a rota basis.

Desirable:

  • Experience in healthcare, care services, or subscription-based business models.
  • Knowledge of Direct Debit processes.
  • Familiarity with CRM systems and contact centre operations.

What we offer:

  • Competitive Salary & Benefits: Attractive salary package with generous benefits.
  • Career Development: Clear pathways for professional growth and development.
  • Annual Leave: Increasing entitlement with length of service.
  • Enhanced Sick Pay: Supportive sick pay policies based on tenure.
  • Parental Leave: Generous maternity and paternity leave.
  • Healthcare Plan: Access to a cash health plan with discounts on dental, optical, and other services.
  • Life Assurance: Life insurance coverage at three times your annual salary.
  • Pension Scheme: Employer contributions up to 6%.

"If you're passionate about making a difference and have the expertise to help us achieve our goals, we'd love to hear from you. Apply now and become an Everyday Hero at Careium UK"

telecare #loveyourjob #teletec

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