Claims Advisor

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We're a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We're recruiting for Claims Advisors to join our Life Insurance Claims team in Hove, on a starting salary of £25,000. If you're passionate about helping others in need and naturally empathetic, this could be the role for you.

You will work 35 hours a week Monday to Friday between the hours of We have a hybrid working model where you can work from home 3 days and the office 2 days a week.

What you'll be doing:

• Taking inbound calls and responding to emails from our customers who are looking for an update on their life insurance claim
• Making a difference to our customers, specifically those who hold protection policies with us. You'll be making sure that their claim is dealt with sensitively and efficiently
• Completing and managing claim tasks in conjunction with best practice guides, accurately and in a timely manner
• Taking responsibility for all customer communication, keeping the customer informed
• Identifying complaints and taking ownership for trying to resolve them
• Liaising with third parties such as reinsurers and medical providers in a professional, friendly, and efficient manner
• Utilising the most appropriate method of contact and ensuring that customers' expectations of service are met
• Contributing to claims projects or other team or department initiatives

Qualifications

Who we're looking for:

• The skills below are important to us. Rest be assured, we will show you the L&G way. You'll be in induction for a couple of weeks so, you'll have the tools you need before you start helping our customers.
• Strong communication skills and passion to support customers, whatever their personal circumstances.
• Excellent communication skills, both written and verbal.
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
• For our most vulnerable customers, you'll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
• Confidence in using a desktop or laptop and experienced in using MS Office.
• Ability to anticipate and resolve problem
• Ability to manage own time productively and prioritise workload effectively

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.