Claims Advisor Life

Were recruiting for Claims Advisors to join our Life Insurance Claims team in Hove on a starting salary of 25000. If youre passionate about helping others in need and naturally empathetic this could be the role for you.You will work35 hours a week Monday to Friday between the hours of 0900-1730. We have a hybrid working model where you can work from home 3 days and the office 2 days a week.What youll be doing:Taking inbound calls and responding to emails from our customers who are looking for an update on their life insurance claim Making a difference to our customers specifically those who hold protection policies with us. Youll be making sure that their claim is dealt with sensitively and efficientlyCompleting and managing claim tasks in conjunction with best practice guides accurately and in a timely mannerTaking responsibility for all customer communication keeping the customer informedIdentifying complaints and taking ownership for trying to resolve themLiaising with third parties such as reinsurers and medical providers in a professional friendly and efficient mannerUtilising the most appropriate method of contact and ensuring that customers expectations of service are metContributing to claims projects or other team or department initiativesQualifications : Who were looking for:The skills below are important to us. Rest be assured we will show you the L&G way. Youll be in induction for a couple of weeks so youll have the tools you need before you start helping our customers. Strong communication skills and passion to support customers whatever their personal circumstances. Excellent communication skills both written and verbal.  Offering support and feedback to other colleagues contributing to a highly motivated straightforward and collaborative culture. For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General. Confidence in using a desktop or laptop and experienced in using MS Office. Ability to anticipate and resolve problem Ability to manage own time productively and prioritise workload effectivelyWhatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual performance -related bonus plan and valuable share schemesGenerous pension contributionLife assuranceHealthcare Plan (permanent employees only)At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)There are the many discounts we offer both for our own products and at a range of high street stores and onlineIn 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information : At L&G we believe its possible to generate positive returns today while helping to build a better future for all. If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. Remote Work : NoEmployment Type : Full-time Key Skills Bidding,Mac Os,Accounting & Finance,Agriculture,Dcom,Food & Beverage Experience: years Vacancy: 1