Assistant Office Manager

1 week ago

Plymouth PL LS, United Kingdom Mayflower Marina Full time £28,000 - £35,000 per year

Join Our Award-Winning Marina Team

An exciting opportunity has arisen for a capable, organised, and friendly customer-focused individual to join Mayflower Marina as our Assistant Office Manager.

About the Role

As Assistant Office Manager, you'll play a key role in keeping the busy marina office running smoothly and providing a warm welcoming experience to all our customers and visitors.

You will support the Office Manager in the day to day running of the marina office and help lead the small team of friendly customer facing office administrators.

The work will be varied. From handling clerical, financial, and HR duties to assisting our customers- in person, by phone, and by email. Ensuring all office routines and tasks are undertaken and maintained in accordance with procedures.

You will deputise in the Office Managers absence.

The work is varied, hands on and rewarding — from handling clerical, financial, and HR duties to assisting our customers in person, by phone, and by email. No two days are the same, so the ability to multitask, cope with interruptions, prioritise, and stay calm under pressure is essential.

About Mayflower Marina

Open 24/7, 365 days a year, Mayflower Marina provides fully serviced pontoon berthing for both resident and visiting boats, along with a range of ancillary services.

We are proud holders of The Yacht Harbour Association's 5 Gold Anchor Award and winners of multiple local and national customer service awards — recognition of the high standards we set and the warm, welcoming experience we provide to our customers, who we truly treat as friends and family.

What We're Looking For

You'll be a confident friendly communicator, a natural organiser, and someone who enjoys being part of a friendly, close-knit team. While knowledge of marinas or boating is an advantage, it's not essential — what matters most is your professionalism, accuracy, and enthusiasm for great customer service.

Person Specification:

  • Minimum 3 years' experience in a busy customer facing office environment with a varied workload
  • 1 year's supervisory experience (desirable)
  • Cash handling and till reconciliation experience
  • Confident understanding of bookkeeping and accounting principles
  • Strong administrative and customer facing reception skills
  • Excellent customer service abilities
  • Supervisory or first line management experience (desirable)
  • Experience using CRM systems
  • Knowledge of Havenstar (desirable)
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook)
  • Approachable, with strong interpersonal and communication skills, written and verbal communication skills
  • Enjoys a hands-on approach.
  • Self-motivated and able to manage a busy and varied workload calmly and effectively
  • A proactive team player with a "can-do" attitude

This is a rewarding opportunity to work in a beautiful waterfront setting, supporting a business that values people, quality, and exceptional service. If you thrive in a dynamic environment and are looking to develop your career, we'd love to hear from you. Please include a brief cover letter with your CV.

As the marina is a 24/7, 7 days a week business, all days of the week need to be covered. This requires a flexible approach to the rota with your 30 hours being averaged out over a 4 week period with weekends on a rotation basis.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • On-site parking
  • Private medical insurance
  • Sick pay

Work Location: In person

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