Lettings Onboarding Coordinator

7 days ago

London Area, United Kingdom Madison Hive Full time £25,000 - £35,000 per year

Job Title:
Guardian Onboarding Coordinator

Location:
London

Type:
Full Time | 5 Days in Office

Our client is a leading property consultancy specialising in innovative solutions for vacant space management. Their work transforms empty properties into affordable and inspiring places to live, with a strong focus on social impact and community value. Through a blend of placemaking and purpose, they help building owners manage assets while contributing positively to urban life.

Role Summary

The Guardian Onboarding Coordinator acts as the first point of contact for individuals seeking to join a unique community of property guardians. The role combines customer engagement with end-to-end lettings coordination, ensuring new residents are matched with suitable spaces while supporting the responsible use of vacant buildings across London and the South East.

This is a people-facing, operational role that requires excellent communication, strong organisational skills, and a natural ability to build trust. The successful candidate will help guide applicants through the onboarding journey, supporting both business goals and community impact.

Key Responsibilities

Lettings & Onboarding

  • Manage the full guardian onboarding journey—from initial enquiry through to licence signing.
  • Conduct engaging property viewings across London and the South East, converting applicants into active licensees.
  • Review and assess all applications to ensure alignment with company standards and compliance.

Customer Experience & Community Engagement

  • Deliver a smooth and welcoming onboarding experience for new guardians.
  • Collaborate with internal teams to cultivate a connected and inclusive guardian community.

Sales Strategy & CRM

  • Support occupancy goals by contributing to strategies that drive new guardian sign-ups.
  • Maintain accurate records, communications, and activity logs using CRM tools to ensure visibility and operational efficiency.

Candidate Profile

  • A confident communicator who enjoys building relationships and earning trust.
  • Energised by working in a collaborative office setting and visiting properties across London and the South East.
  • Motivated by purpose-driven work and meaningful outcomes.
  • Detail-oriented and comfortable using technology to stay organised—CRM experience (such as HubSpot) is a plus.
  • Self-starter with a proactive mindset who takes initiative and gets things done.
  • Calm under pressure, adaptable, and solutions-focused in fast-moving situations.

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