Scheduling Manager

Job Family:

Travel Required:

Clearance Required:

What You Will Do:
This position is responsible for developing, implementing, and managing the efficiency and effectiveness of the Scheduling Departments. 

Responsibilities and Duties:

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.

• Continually seeks ways and means for improving the delivery and support of Centralized Scheduling activities and programs.

• Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all Scheduling staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions.

• Provides input into strategic plans, goals, objectives, and budgets for Scheduling Department.

• Assists with implementation plans.

• Provides input into Job Descriptions for Scheduling positions.

• Develops operational procedures related to Scheduling Department that are site-specific and aligned with Guidehouse standards.

• Researches and recommends various technology tools available to support Revenue Cycle initiatives.

• Performs on-site operational reviews of various Scheduling processes and publishes recommended action plans/proposals in consultation with the Director of Patient Access and Account Executive.

• In conjunction with other department leaders, implements strategic and operational initiatives in Revenue Cycle Management.

• Reporting of Revenue Cycle Indicators, Forecasts, etc. related to Scheduling.

• Complies with hospital, department, and unit standards, including but not limited to safety, quality management, environmental, confidentiality and patient care.

• Overall responsibility for hiring staff

• Coordinate with all appropriate departments within the hospital to ensure completion and accuracy of scheduling process.

• Stay up to date on all regulatory issues and ensure compliance.

• Ensure optimal staffing at all times. Communicate individual and team goals.

• Respond to complaints or inquiries as referred by the department staff.

• Participates in the development and attainment of team, department, and hospital goals.

• Performs other related duties as assigned or requested.

• Ensures compliance to HIPAA and HITECH regulations to protect and secure all PHI of patients and client-proprietary information.

• Establishes professional contact and positive public relations with physicians' offices, patients, patients' families, insurance companies, and other agencies as a representative of the hospital.

What You Will Need:

• Bachelor's degree (Relevant experience may be substituted for formal education)

• Eight years' experience, with at least two years hospital management experience in revenue cycle functions.

• Seven years' experience leading/supervising others

What Would Be Nice to Have:

• Five years' patient scheduling experience with SEI, Cerner and/or Epic

#IndeedSponsored

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including or   Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.