Service Contract Coordinator

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Job title: Service Contract Coordinator

Reports to: Aftermarket Operations Manager

Hours: Full-Time, Temporary

Location: South West Headquarters, Bristol

About us

Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators. We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.

Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we're providing our customers with reliable power that is increasingly sustainable and environmentally friendly. It's certainly an interesting time to be working within the power generation industry.

What is the job?

This role is ideal for a proactive, organised, and customer-focused individual who enjoys managing multiple priorities and supporting both internal terms and clients. You will play a key role in maintaining service contract renewals, managing quotations, and ensuring smooth coordination between departments to deliver exceptional service experiences.

What will you be doing in this role?

Sales & Contract Management

Prepare and issue quotations for service contracts.

Track and chase service contract renewals.

Renew customer service contracts and update associated documentation.

Set up new service contract numbers and maintain accurate customer records.

Produce and maintain renewal and service due reports.

Customer Service & Relationship Management

Build and maintain strong relationships with customers, acting as a key point of contract for service-related queries.

Respond promptly to web and email queries.

Liaise with customers and internal teams to resolve invoice or account-related issues.

Update customer contact information and ensure customer intelligence remains current.

Support in preparing documentation for customer audits and compliance checks.

Administration & Coordination

Manage and maintain pre-qualification documentation, certifications, and tender submissions.

Regularly check "Find a Tender" for a new business opportunities.

Process job sheet requests and raise service work orders (A Serv, B Serv, LBK & monthly services)

Monitor the Service Due Tracker weekly and ensure timely scheduling.

Review SLAs and prepare documentation for management approval.

Coordinate with the accounts team to manage invoicing, credit notes, and aged debt follow-up.

Ensure all purchase orders (Pos) and contract are verified and logged accurately.

Skills and requirements

Previous experience in a sales coordination, service administration, or contract management role (preferred).

Strong proficiency with Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems.

Excellent communication skills, both written and verbal.

Experience with tender submissions and pre-qualification processes is an advantage.

High attention to detail and commitment to process improvement.

About You

Organised & Methodical: You excel at managing multiple tasks while maintaining accuracy and attention to detail.

Analytical & Objective: Able to present data and insights with supporting evidence to drive informed decisions

Collaborative & Personable: A true people person who enjoys engaging with customers and internal teams alike.

Problem-Solver: Proactively seeks and enjoys resolving challenges using creative and effective methods.

Adaptable: Comfortable working in a dynamic, fast-paced environment with shifting priorities.

What we offer:

EOT Bonus Scheme - you'll benefit from the company's success by receiving a share of its profits. This not only recognises your contributions but also develops a strong sense of ownership and motivation, making you an integral part of our journey.

Training, upskilling, and career progression

Company pension scheme

Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess to access any treatment

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees' financial, emotional, and physical wellbeing

23 days holiday (plus bank holidays) – increasing with length of service

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES

Pay: £27,000.00 per year

Work Location: In person