Service Contract Coordinator: Full-Time | Competitive Salary

This role is ideal for a proactive, organised, and customer-focused individual who enjoys managing multiple priorities and supporting both internal teams and clients. You will play a key role in maintaining service contract renewals, managing quotations, and ensuring smooth coordination between departments to deliver exceptional service experiences. Sales & Contract Management Prepare and issue quotations for service contracts. Track and chase service contract renewals. Renew customer service contracts and update associated documentation. Set up new service contract numbers and maintain accurate customer records. Produce and maintain renewal and service due reports. Customer Service & Relationship Management Build and maintain strong relationships with customers, acting as a key point of contract for service-related queries. Respond promptly to web and email queries. Liaise with customers and internal teams to resolve invoice or account-related issues. Update customer contact information and ensure customer intelligence remains current. Support in preparing documentation for customer audits and compliance checks. Administration & Coordination Manage and maintain pre-qualification documentation, certifications, and tender submissions. Regularly check "Find a Tender" for new business opportunities. Process job sheet requests and raise service work orders (A Serv, B Serv, LBK & monthly services). Monitor the Service Due Tracker weekly and ensure timely scheduling. Review SLAs and prepare documentation for management approval. Coordinate with the accounts team to manage invoicing, credit notes, and aged debt follow-up. Ensure all purchase orders (Pos) and contracts are verified and logged accurately. Qualifications Previous experience in a sales coordination, service administration, or contract management role (preferred). Strong proficiency with Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems. Excellent communication skills, both written and verbal. Experience with tender submissions and pre‑qualification processes is an advantage. High attention to detail and commitment to process improvement. About You Organised & Methodical: You excel at managing multiple tasks while maintaining accuracy and attention to detail. Analytical & Objective: Able to present data and insights with supporting evidence to drive informed decisions. Collaborative & Personable: A true people person who enjoys engaging with customers and internal teams alike. Problem‑Solver: Proactively seeks and enjoys resolving challenges using creative and effective methods. Adaptable: Comfortable working in a dynamic, fast‑paced environment with shifting priorities. Benefits EOT Bonus Scheme – you’ll benefit from the company’s success by receiving a share of its profits. Training, upskilling, and career progression. Company pension scheme. Private medical scheme – no excess beyond £100 to access any treatment. Life assurance scheme – access to healthcare support and counselling services. 23 days holiday (plus bank holidays), increasing with length of service. Our Philosophy Power Electrics is a family‑run company dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, with a fleet of over 2,500 generators. We provide a specialist, single‑source solution for diesel generator hire, service, and parts. Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become successful. We recognize the value of our employees and the contribution they make. By investing in new research and technology, we provide reliable, sustainable, and environmentally friendly power. We ensure that all employment decisions are made fairly, without regard to race, colour, religion, sex, age, disability, or sexual orientation. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K. #J-18808-Ljbffr