Documents Specialist-ML-1

2 days ago

London, Greater London, United Kingdom Falcon Smart IT (FalconSmartIT) Full time £60,000 - £120,000 per year

Job Title:
Documents Specialist-ML-1

Job Type:
Contact / FTE - Onsite position

Job Location:
London , UK

Key Fields

Inputs

Educational Qualification*

Any Bachelor's Degree

Experience Range

8 + years

Primary (Must have skills)* - To be Screened by TA Team

5+ years of experience in training content development, delivery, and documentation within regulated or IT system environments.

4+ years of experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.

5+ years of experience in system implementation support, including hypercare and post-launch stabilization.

4+ years of experience collaborating with cross-functional and international teams to align initiatives and deliverables.

5+ years of experience in preparing and delivering clear communication, process documentation, and presentation materials.

Job Description of Role* (RNR)
- To be Evaluated by Technical Panel (Define it to give more clarity)

We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing, coordinating hypercare sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation and coach team members to enhance group capability.

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

Communication Skills:

Communicate effectively with internal and customer stakeholders (technical and non-technical )

Communication approach: verbal, emails and instant messages

Interpersonal Skills:

Strong interpersonal skills to build and maintain productive relationships with team members

Provide constructive feedback during reviews and be open to receiving the feedback.

Problem-Solving and Analytical Thinking:

Capability to troubleshoot and resolve issues efficiently.

Analytical mindset

Task/ Work Updates

Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps

Provides regular updates, proactive and due diligent to carry out responsibilities

Expected Outcome

Experience designing and updating eLearning modules for user training.

Knowledge of regulatory systems and document management platforms.

Familiarity with training needs analysis and competency development frameworks.

Ability to mentor and coach team members in instructional design and training best practices.

This will be used for Upskilling post hiring

Secondary Skills to be planned Post Hiring - Training Plan

Basic knowledge of Cognos for reporting and troubleshooting.

Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring).

Experience in dashboard enhancement, maintenance, and minor production updates.

Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.

Exposure to structured support environments and ITIL-based processes.

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