IT Operations Manager

2 weeks ago

Northampton, Northamptonshire, United Kingdom Incite-Insight Full time £55,000 - £70,000 per year

IT Operations Manager in Northampton. Salary: £55K.

About The Role
We have an exciting opportunity for an
IT Operations Manager
to join our
IT Department
in
Northampton
.

Job Purpose
The IT Operations Manager is responsible for overseeing the day-to-day operations of firm's IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.

Duties And Responsibilities

  • Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies
  • Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
  • Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
  • Manage, maintain and optimise the firm's on-premises and cloud-based infrastructure.
  • Oversee backup and system security operations in accordance with the firm's policies.
  • Participate in internal and external audits, including ISO27001 and ISO22301.
  • Manage the Cyber Essential Plus accreditation renewals.
  • Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
  • Identify and manage operational risks
  • Manage information technology projects ensuring project deadlines are adhered to
  • Provide hands-on support and participate in the out-of-hours support rota as required
  • Provide support and guidance to stakeholders via help desk
  • Assist the IT Director with the management of IT vendors, contracts, and software licenses
  • Develop IT best practice guides and procedures.
  • Prepare monthly management reports of team/service activities, tasks, and operational metrics

Technical Competencies

  • Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
  • Strong technical knowledge of network and server operating system
  • Experience with support of Windows Operating Systems, SQL Server and Active
  • Directory, including PowerShell scripting
  • Proven experience in IT infrastructure planning, development, and operations
  • Proven experience in server virtualisation and Cloud-based Infrastructure
  • Enterprise Backup, Replication and Business Continuity and Disaster recover
  • mitigation and response
  • Strong understanding of project management principles and practices
  • Strong understanding of Helpdesk and Customer Relations Support systems
  • Strong understanding of Data Security and Cyber Security basics

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