Rehabilitation Case Manager

Location: Croydon (hybrid working available)

Salary: £28,900

Status: Full-time, permanent

Working hours: 37.5 – shifts covering 8am-6.30pm Mon-Fri with occasional Saturday shift

Purpose of Role:

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual's clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient's journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

Key Responsibilities:

• Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
• Taking a forward thinking, patient-centred approach to overcome case management hurdles

Person Specification:

Experience

12-18 months post-graduate clinical/hands on experience or previous case management or vocational rehabilitation expertise

Experience with delivery of high customer service and / or proven case management experience.

Experience within the insurance or medico-legal sector an advantage.

Skills & Knowledge

Strong communication skills both via telephone and email. Able to apply sound clinical judgement

Can prioritise in a fast-paced environment

Strong MS Office skills

Attributes

Proactive

Good attention to detail

Passionate about delivering good service to customers

Qualifications and Training

Relevant clinical qualification (Sports Therapy/Rehabilitation)

Holds or is able to quickly obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC)

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Department

Insured Health

Role

Rehabilitation Case Manager

Locations

Croydon Office

Remote status

Hybrid

HCML is the UK's leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years' experience, ISO-accredited clinical governance, and a certified Great Place to Work culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets. We're also proud to be recognised as a 2025 UK's Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.

Founded in 2012

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