Clinical Services Coordinator

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

About the role:

An exciting opportunity has arisen in our management team for a Clinical Services Coordinator (CSC). The ideal candidate will have a degree level (or above) qualification in a musculoskeletal (or similar) discipline and will possess line management experience. The role is designed to provide line management support to a team of 7-10 Rehabilitation Case Managers and/or Clinical Assistants, including staff with varying clinical backgrounds, whilst offering day-to-day operational support to the wider Corporate Health team at HCML. The successful candidate will form part of the Corporate Health management team and will work alongside that team to ensure exceptional delivery of rehabilitation services to our diverse customer base (across insurance, occupational rehabilitation, and absence management markets) - they must be passionate about delivering fantastic customer service. The role is currently fully home based, though upon return to workplace in coming weeks, will require a split of home and office working. The successful candidate must be able to provide regular managerial presence within the Manchester office, whilst intermittent travel to other offices may be required (Croydon - Head Office). This role requires the suitable candidate to: have exemplary and adaptable communication skills; have first-class organisational capabilities (including multi-tasking within a fast paced environment); be able to schedule and deliver training (for groups and individuals based on needs); and to provide excellent line management to a staff members (operating in line with business unit and wider company policies.

Main Roles and Responsibilities:

Line management of staff members, delivering the highest possible managerial standards, engaging and developing staff, capacity management, and recruitment

Responsible for carrying through management guided action that maximises performances against departmental budget targets

Responsible for ensuring operational consistency and excellence across the department, supporting service and customer management activities that delight customers and meet quality and service standards

Responsible for supporting the onboarding of staff, planning & enabling delivery of training, and assessing suitability to deliver live operational services

To work with Corporate Health Management Team in supporting change implementation and working with support functions to ensure staff are able fulfil their roles to exceptional standards

To support HCML's aim of maintaining a high-quality, professional and enjoyable working environment

Contributing towards HCML's success through identifying service development opportunities as they arise

Personal Profile:​

Education to degree level or equivalent
professional qualifications

Clinical degree (desirable)

Understanding of different stakeholders in the Healthcare market IT proficiency with all core Microsoft Office
packages (Word, Excel, PowerPoint)

​Experience:

​Experience with working directly and regularly with managers

​Demonstrable experience with communicating
with stakeholders, specifically staff and customers

​Experience with MI and data analysis

​Proven ability to educate and train staff
members

​Experience with onboarding new staff and
training with excellent outcomes

​Proven track-record of identifying
opportunities for improvement and/or efficiency

​Evidence of continued development and learning

​People management experience, including
matters such as investigations, disciplinaries & grievances (desirable)

​Proven ability to develop staff (desirable)

2+ years industry (rehab) experience
(desirable)

​Experience of managing operational services in
the rehabilitation or clinical environments (desirable)

​Exceptional HCML service knowledge (desirable)

​Clinician used to working alongside other
clinicians (desirable)

​Track record of handling customer accounts (desirable)​

Role Competencies:

​Deciding &
Initiating Action

​Leading &
Supervising

​Working with
People

​Delivering
Results & Meeting Customer Expectations

​Coping with
Pressures & Setbacks

​Analysing

​Adhering to Principles & Values 

Benefits:  

Generous Pension Scheme 

Health Cash Plan

33 days holiday including public holidays pro rata

Funding contribution for Professional Memberships (SST/BASRaT/HCPC)

Discretionary Performance Bonuses

Dress Down Fridays

Excellent CPD opportunities focused on both clinical and case management knowledge and skills

Regular Team/Company Social Events (under usual circumstances)

All successful candidates will be subject to DBS checks.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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