BCAT Correspondence Assistant

6 days ago

Glasgow, Glasgow City, United Kingdom Scottish Government Full time £23,000 - £38,000 per year
Description

Step into a role that makes a real difference. As part of the Bus Concessions and Active Travel Directorate (BCAT), you'll join a dedicated Business & Operations Team of around 30 professionals working behind the scenes to keep Scotland moving.

You'll manage high-volume correspondence, support the delivery of Scotland's flagship concessionary travel schemes, and help millions of people access free and sustainable transport. From handling enquiries and fraud checks to coordinating operational tasks and ensuring compliance, your work will be vital to the success of our national travel programs.

This is a fantastic opportunity to grow—while the role currently has no direct reports, we are looking to recruit a B1 grade team member to further enhance the team. If you thrive in a fast-paced environment and want to play a key part in shaping smarter travel solutions, we'd love to hear from you.

Responsibilities
  • Responsible for drafting timely correspondence of mailbox enquiries, managing the mailbox and providing resilience for other enquiry types (e.g. MiCase, PQs, FOIs, etc.) ensuring these are dealt with in accordance with SG guidelines and filed appropriately.
  • Process the physical returned cards, including identifying cards of fraudulent use and providing detail to the Product, Data and Analysis team for further analysis.
  • Provide monthly reports on volume and types of enquiry, highlighting trends and issues that will provide insights for future planning.
  • Actively support comprehensive staff induction process for the Unit and managing requests for hardware and software to ensure business continuity.


Responsibilities
Success profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.   Technical / Professional Skills  

Data and Insight - Awareness.

You can find out more about the skills required here: ODP Competency Framework or below:

  • Aware of organisational and legal protocols for managing information: Data Protection Act, Declaration of Confidentiality, Official Secrets Act,  Freedom of Information Act, Electronic Media Policy.

  • Aware of procedures for managing customer information and data - including how to collect, retrieve, supply, retain, record, and dispose.
  • Identify the actions to take if gaps, errors or irregularities in information and data management occur.
Behaviours:
  • Managing a Quality Service - Level 2
  • Working Together - Level 2
  • Communicating and Influencing - Level 2
  • Delivering at Pace - Level 2
You can find out more about Success Profiles here: Success profiles: candidate guide -
  How to apply   Apply online, providing a CV and Supporting Statement of no more than 1500 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.   Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.    

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and written assessment.  Assessments are scheduled for w/c  26th Jan however this may be subject to change.   If you require any further information on the role please contact Debbie Walker -  

Qualifications
About us

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment. 

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.   Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.   We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.   As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.   Working pattern  

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. 

You are expected to be office based twice per week pro rata. 

Security checks   Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.    Equality statement   We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.  Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.   Further information   Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.   Apply Before: 11th January :59) - This role is open to internal candidates, OGD and Common Citizenship organisations only. 

  • Administration Assistant

    4 days ago

    Glasgow, Glasgow City, United Kingdom Culture & Business Scotland Full time £20,000 - £40,000 per year

    DescriptionWe are looking for an Administration Assistant to join Scottish Ballet's Advancement team.Responsible for high-level administrative support, your conscientious approach will improve the efficiency of the department. With a flair for attention to detail and a friendly, outgoing personality you will play a key role in supporting the work of the...

  • Project Assistant

    2 days ago

    Glasgow, Glasgow City, United Kingdom Burns & McDonnell Full time

    DescriptionChart your own course and change the world — with the support of people whose interests are aligned with yours. At Burns & McDonnell, opportunity is waiting. We're looking for people with big ideas and an entrepreneurial mindset. It's those kinds of people who've helped us grow from a small consulting business back in 1898 to a global leader in...

  • Graphic Design Assistant

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Simpac Ltd Full time £25,000 per year

    Job Title:Graphic Design AssistantLocation:Springburn, GlasgowReports to:Graphic Design ManagerJob Type:Full-time – Office Based (Permanent)Hours of Work:– 37.5 hours per week (8.00am to 4.30pm with early finish every second Friday)DO YOU HAVE BAGS OF TALENT?As we are expanding, we are looking for an enthusiastic individual to join our small design team...

  • Executive Assistant

    1 week ago

    Glasgow, Glasgow City, United Kingdom Systal Technology Solutions Full time £45,000 - £55,000 per year

    Vacancy NoVN160Location CityGlasgowLocation CountryUnited KingdomBusiness UnitGlobal DeliveryEmployment TypeFull-TimeAbout SystalWe are Systal: a global managed network, cloud and security transformation specialist.We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help...

  • Office Administrator

    1 week ago

    Glasgow, Glasgow City, United Kingdom Utopi Full time

    Utopi is one of the fastest growing companies in the UK. We are a pioneering scale-up technology business that drives performance improvement and improved risk management in multi-tenant real estate. Our platform provides cutting-edge software solution to centralise, control, and monitor performance and risk across buildings anywhere in the world. As...

  • Administrative Assistant 2

    2 days ago

    Glasgow, Glasgow City, United Kingdom State of Montana Full time

    To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at  The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division.This position is responsible for providing clerical and...

  • Administrative Assistant

    1 week ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time £20,000 - £25,000 per year

    Part time role: Monday-Wednesday 10:00-16:00The role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support...

  • Administrative Assistant

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Clyde & Co Full time £20,000 - £35,000 per year

    Part time role: Wednesday-Firday 09:00-17:00The role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support...

  • Legal EA

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time £30,000 - £50,000 per year

    Anderson Knight is recruiting a Legal EA for our clients based in Glasgow. You will work collaboratively as part of a team, providing executive assistant and administrative support to the personal team and the wider Personal and Family practice area. This role is key to ensuring we deliver an efficient, high-quality service to the client's external...

  • Executive Assistant

    4 days ago

    Glasgow, Glasgow City, United Kingdom Barclays Full time £35,000 - £55,000 per year

    Job DescriptionPurpose of the roleTo manage the executive's schedule, handling correspondence, preparing presentations and reports, and providing other administrative support as needed. AccountabilitiesManagement of senior executive members calendars and overseeing their timely responses to meeting invitations and requests.Planning and arranging travel...