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Customer Relations Manager

2 weeks ago

Hertfordshire England, United Kingdom Care Concern Group Full time £360,000 - £420,000 per year

Sales & Marketing - Hertfordshire

Contract: Full Time

Salary: £36,000 Per Annum

Shift type: Days

Contracted hours: 40

Dual Site Customer Relations Manager | Hertfordshire | 40 hours per week | £36,000 per annum + bonus
Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?

We're looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you'll split your time equally, ensuring each home offers a welcoming, informative, and supportive experience for families seeking care for their loved ones.

Locations covered:
White House care home in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA)

Reporting to:
Regional Director

What You'll Be Doing

  • Be the first point of contact for families, providing expert guidance with warmth and professionalism.
  • Build strong local knowledge and networks to connect families to the care they need.
  • Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
  • Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
  • Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
  • Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
  • Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

Why Join Us
This role is more than just a customer-facing position it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.

What We're Looking For

  • Excellent communicator with a warm, confident, and professional manner.
  • Strong local knowledge of Hertfordshire, ideally with established networks.
  • Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
  • Highly organised, proactive, and comfortable managing a dual-site schedule.
  • IT literate and confident using CRM systems and reporting dashboards.
  • Self-motivated, energetic, and driven to deliver results.
  • All appointments are subject to an enhanced DBS check.

About Us
You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do:
Trust | Respect | Passion | Kindness | Inclusivity.
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Make first impressions count and guide families with confidence.
Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.