Customer Relation Manager

5 days ago


Hertfordshire, United Kingdom Care Concern Group Full time

Sales & Marketing - Hertfordshire
Contract: Full Time
Shift type: Dual Site Customer Relations Manager | Hertfordshire | 40 hours per week | £36,000 per annum + bonus
Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?
We’re looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire: White House care home in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA)
Build strong local knowledge and networks to connect families to the care they need.
Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.
Strong local knowledge of Hertfordshire, ideally with established networks.
Experience in sales, customer service, or family liaison roles; IT literate and confident using CRM systems and reporting dashboards.
All appointments are subject to an enhanced DBS check.
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. We believe in delivering care to the highest standard, and our five core values guide everything we do: These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.



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