Apprentice Pharmacy Assistant

2 days ago

York YO EQ, United Kingdom Ranmoor Bawarchi Full time £44,100 per year

Key Duties and Responsibilities1. Customer Service & Counter Assistant Duties

  • Provide a welcoming, professional, and helpful service to all customers.
  • Assist customers in selecting appropriate over-the-counter (OTC) medicines (once trained and under supervision).
  • Ask relevant questions to ensure safe supply of medicines, referring all complex or clinical queries to the pharmacist.
  • Process sales, handle cash/card transactions, and maintain accurate till records.
  • Promote pharmacy services such as flu vaccinations, NHS services, and health checks.
  • Support with merchandising, stock rotation on the shop floor, and maintaining tidy retail displays.

2. Dispensary Support

  • Assist in the assembly, labelling, and dispensing of NHS and private prescriptions under supervision.
  • Learn to interpret prescription information and understand common pharmacy terminology.
  • Support with preparing monitored dosage systems (MDS/blister packs) where applicable.
  • Maintain an organised, clean, and compliant dispensary area.

3. Stock and Inventory Management

  • Receive, check, and store incoming medicines and retail stock according to SOPs.
  • Check expiry dates, rotate stock, and manage returns and recalls.
  • Monitor stock levels and report shortages to the pharmacy team.
  • Help maintain accurate records and support ordering processes.

4. Compliance and Administration

  • Follow all Standard Operating Procedures (SOPs), GPhC standards, and legal requirements.
  • Maintain secure storage and accurate documentation for Controlled Drugs (under supervision).
  • Complete fridge temperature checks, date checking, and daily/weekly logs as required.
  • Ensure confidentiality and GDPR compliance is upheld at all times.

5. General Duties

  • Support the pharmacy team with daily operational tasks.
  • Help maintain a safe, clean, and organised work environment.
  • Participate actively in apprenticeship training, assessments, and reviews.
  • Demonstrate a positive, professional attitude and commitment to learning.

Key Skills and Attributes

  • Excellent customer-service and communication skills.
  • Strong attention to detail and accuracy.
  • Friendly, approachable, and confident with customers.
  • Ability to follow instructions and work as part of a team.
  • Good numeracy and literacy skills.
  • Willingness to learn and complete all apprenticeship requirements.
  • Organised, reliable, and able to work in a busy environment.

Qualifications and Experience

Required:

  • No previous experience required.
  • GCSEs (or equivalent) in English and Maths preferred, or willingness to complete Functional Skills during the apprenticeship.
  • Eligibility to undertake a Level 2 Pharmacy Services Assistant Apprenticeship.

Desirable:

  • Previous retail or customer-service experience.
  • Interest in healthcare or pharmacy.

Progression Opportunities

  • Upon successful completion: Qualified Pharmacy Services Assistant (Level 2).
  • Future career paths may include:
  • Dispensary Assistant / Senior Dispenser
  • Pharmacy Technician (Level 3 NVQ)
  • Health Advisor / Pharmacy Supervisor

Job Types: Full-time, Part-time, Temp to perm, Apprenticeship, Zero hours contract

Contract length: 18 months

Pay: From £8.50 per hour

Expected hours: 20 – 40 per week

Work Location: In person

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