Front of House Staff

3 days ago

Norwich NR NY, United Kingdom The Grain Kitchen Full time £12,800 - £17,920 per year

Job Overview

We are seeking enthusiastic and dedicated, experienced Front of House Staff to join our vibrant team. In this role, you will be the face of our establishment, providing exceptional service to our guests and ensuring a welcoming atmosphere. Your primary responsibilities will include greeting customers, taking orders, and assisting with food and beverage service.

Experience in Hospitality with barista skills is essential.

A passion for hospitality and a commitment to customer service and teamwork are essential for success in this position.

This is a flexible position with varying hours but you must be available to work weekends as a minimum, with the option to work weekdays too.

The business is open between 9am and 4pm with shifts being between these hours.

Please note that we are a fast paced, busy, service centric business. This is an active role requiring focus and high standards of service even during our busiest times. Candidates must be confident, committed, positive and willing to learn.

Responsibilities

  • Greet and welcome guests with a friendly and professional demeanour.
  • Take customer orders accurately and efficiently, ensuring all requests are noted.
  • Serve food and beverages in accordance with established standards of service.
  • Maintain cleanliness and organisation of the front of house area, including tables and serving stations.
  • Handle customer inquiries and issues with grace, ensuring a positive dining experience.
  • Collaborate with kitchen staff to ensure timely service and quality control.
  • Uphold all health and safety regulations within the restaurant environment.

Experience

  • At least two years previous experience in a hospitality or restaurant setting is required.
  • Familiarity with food safety practices is highly desirable.
  • A strong ability to work as part of a team while also being able to take initiative when necessary.
  • Excellent communication skills, with a focus on providing outstanding customer service.
  • A positive attitude and willingness to learn new skills in a fast-paced environment.
  • Ability to work under pressure, stay calm, focussed and prioritise tasks during busy shifts, as well as being able to adjust to less demanding shifts, forward plan and use initiative to complete jobs and tasks during this time.

Join us in creating memorable experiences for our guests while being part of a dynamic team that values dedication and hard work.

Job Types: Part-time, Permanent

Pay: £13.00-£14.00 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • On-site parking
  • Store discount

Experience:

  • Hospitality: 2 years (required)
  • Barista: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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