Change Manager

Change Manager,

Summary
Change Manager

All the details
Change Management:

• Support the design and implementation of a change management framework that enables CSC strategic goals
• Establish clear and compelling reasons for change and reflect them in simple, engaging vision statements
• Conduct impact analyses and identify key stakeholders affected by changes.
• Collaborate with CSC operational teams and support functions to develop and deliver a comprehensive ADKAR change plan, including communication, knowledge and training materials, to support change initiatives.
• Identify gaps, risk, issues and dependencies and build plans to mitigate and resolve them
• Identify opportunities for process improvements and operational efficiencies.
• Track and report on the adoption and effectiveness of change initiatives.
• Ensure that 'lessons learned' are recognised and reflected in future change programmes
• Contribute to a culture of high performance and continuous improvement in the CSC

Collaboration and Stakeholder Engagement:

• Strategic collaboration with key internal and external stakeholders, including project sponsors, senior leadership, operational teams, and technology partners, to align change initiatives with business objectives.
• Engage with stakeholders across the business to gather requirements and provide project updates.
• Adaptability in communication styles, ensuring messages resonate across various organisational levels, from frontline staff to executive leadership.
• Measurement and reporting, providing regular status updates on change progress, impact, engagement levels, and success metrics to stakeholders
• Facilitate collaboration and communication between the CSC and other departments.
• Build awareness of and consensus for the macro level change plan
• Develop and maintain strong relationships with end user colleagues, gathering feedback on changes and being a spokesperson for the colleague and customer voice

Project Management:

• Work with CSC or wider business stakeholders to identify, prioritise and govern opportunities for change
• Plan, execute, and close projects that are part of the CSC or wider business transformation
• Develop detailed project plans, including purpose, scope, OKR and milestone plan
• Monitor project progress, proactively identify and manage risks and issues through implementation of mitigation strategies.
• Ensure projects are delivered on time, within scope, and within budget.

Enablement:

• Identify where additional capabilities / skills / systems etc. are needed and challenge whether we are doing enough to deliver them
• Support the development and execution of enablement programs to prepare CSC staff for new processes and technologies.
• Provide ongoing support and guidance to ensure staff can effectively utilize new tools and processes.

Key skills:

• Change Management: Understands and applies change management principles and practices including the ADKAR model
• Project Management: Plans, executes, and completes projects efficiently.
• Communication: Clearly conveys information and ideas to individuals and groups.
• Collaboration: Works effectively with others to achieve shared objectives.
• Problem-Solving: Identifies issues and develops effective solutions.
• Adaptability: Adjusts strategies and approaches in response to changing circumstances.
• Transformation: Experience leading customer service transformations and process improvement initiatives
• RAID management: Proactively identifies & manages Risks, Assumptions, Issues, and Dependencies throughout change lifecycle

What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.