Senior Change Communications Manager

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Senior Change Communications Manager

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. 

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: 2 Years fixed term contract

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £75,850

Location: London – Exchange Tower

Reporting to: Head of Internal Communications

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

The Communications and Engagement team is at the heart of a major transformation at the Financial Ombudsman Service. We're currently working with the Financial Conduct Authority and Government to review our service and the wider redress framework—marking the most significant changes since our organisation was founded 25 years ago.

This year, we're focused on delivering a new corporate strategy and five-year plan, supported by a wide range of change programmes. These reforms aim to modernise our service and improve outcomes for our customers, while strengthening confidence in financial services.

What You'll Do:

Senior Change Communications Manager is a newly created role, which will be instrumental in ensuring these changes are communicated effectively across the organisation. The role will lead best practice change communications, support internal engagement, and help prepare our people for what's ahead. It will also act as a strategic advisor within the Communications and Engagement function, ensuring alignment, readiness, and impact across all reform workstreams.

To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum Criteria

• Significant communications professional experience, working in a senior role, leading communications plans and strategies to deliver organisational level outcomes.
• Good understanding of the political and policy environment, with experience of playing a lead role in project and programme delivery.
• Experience in managing internal communications channels, ensuring timely and consistent publication of change-related content across multiple platforms.
• Demonstrated ability to drive colleague engagement and adoption of change, including reporting progress against defined success measures such as engagement scores, adoption rates, or feedback metrics
• Line management experience, with direct responsibility for at least one team member in a communications or engagement function.

We would also like you to have the following skills:

• Proven stakeholder engagement skills, including leading consultation and message alignment across multiple internal teams and senior leadership.
• Collaborative and pragmatic, with the ability to work across functions, and escalate decisions quickly where needed.  
• Resilient and outcome-focused, balancing sensitivities and risks while keeping pace and maintaining a clear focus on colleague impact. 

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let's Make This Easy.

To apply, please upload a current CV and a supporting statement no longer than 500 words, this would need to detail how your experience meets the minimum criteria for the role and anything you would like to showcase

Applications need to be submitted by 23:59 on Monday 24th November 2025

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome applications from internal employees; to apply you must have passed probation, be meeting or exceeding expectations and have no live warnings or development plans in place

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-

Don't miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Good luck with your application.