Change & Communications Manager- London

FDM is a global business and technology consultancy seeking a Change & Communications Manager to work for an Global Consultancy end client. This is initially a 6-month contract with the potential to extend and will involve 1-2 days/fortnight on client site in London.

The focus of this role will be to help build a change management function within a new Global Transformation programme and represent the function across the rest of the business. The function will support the transformation of a multitude of services, from cloud hoisting to laptop supply. You will also be responsible for putting in place a Communications strategy, as well appropriate governance and execution layers as part of this - ensuring that the function has the right things in the right order and then an ability to execute against these plans effectively

The ideal candidate will have proven commercial experience and knowledge in creation and effective running of a Change Management function across a global / international organisation.

Responsibilities:

Establish and Lead the Change Management Function

• Design and implement a fit-for-purpose Change Management framework to support the new Global Transformation Programme.
• Define and embed change methodologies, tools, and governance structures to enable consistent delivery across multiple service transformations (e.g. cloud hosting, end-user computing, device supply).
• Develop processes and standards for stakeholder engagement, impact assessments, readiness planning, and adoption tracking.
• Act as the change management subject matter expert, advising programme leads and senior stakeholders on best practices.

Develop and Deliver the Communications Strategy

• Create a comprehensive Communications Strategy to support the transformation objectives and ensure consistent messaging across global teams.
• Define governance and delivery layers for communications — including approval processes, cadence, and channel management.
• Partner with the Transformation Director and programme leads to identify key internal stakeholders and audiences, developing tailored engagement plans for each.
• Manage the content calendar and communication outputs (e.g. newsletters, updates, intranet content, presentations, FAQs).
• Coordinate with external vendors or communications partners to craft and deliver high-quality communication materials.

Stakeholder Engagement and Relationship Management

• Map, analyse, and manage relationships with internal stakeholders across business units, regions, and functions.
• Facilitate two-way communication between the transformation team and impacted business areas to ensure feedback loops and alignment.
• Support senior leadership in articulating vision, goals, and progress of the transformation to internal audiences.
• Serve as a trusted liaison between the Transformation Office, Communications function, and third-party partners.

Change Strategy, Planning, and Execution

• Work with the Transformation Director to define change impact, readiness, and adoption strategies for each transformation stream.
• Integrate change and communications planning into overall programme and project plans, ensuring alignment with delivery timelines.
• Identify and mitigate change risks and resistance, developing interventions to support adoption.
• Establish success metrics and feedback mechanisms to measure change effectiveness and inform continuous improvement.

Collaboration and Capability Building

• Partner with HR, IT, and other functional leaders to embed change management capability across the organisation.
• Coach project managers and business leads on effective change and communication practices.
• Contribute to a sustainable change management framework that can be leveraged beyond the initial transformation programme.

• Minimum 5 years of experience in a similar role
• Experience of setting up a new Change Management function from scratch for a large, multi-location organisation
• Proven experience in creating a Communication Strategy for a large change/transformation programme
• Experience of designing and implementing a new Change Management framework
• Experience of engaging with Executive/Senior Leadership Teams of a large organisation
• A background in Marketing/Communications is nice to have

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 Employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension

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