Cardiff Space

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We're not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what it's like working at Monzo

Cardiff - office based | £34,000 - £42,000 + Share Options + Benefits | Hear from the team  

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We're not about selling products - we want to solve problems and change lives because Money never felt like Monzo

This is an exciting opportunity to lead an office and be a cultural ambassador as part of our 'Space and Community' pillar at Monzo. As a key member managing and maintaining the site you'll be at the heart of all things engagement, culture & community in our Cardiff office. You'll focus on helping to bring Monzo magic to the forefront of a Monzonauts experience, whether they're based in the office, visiting or working remotely. No two days are alike as you're responsible not only for running the office, but also company wide gifting, events and the engagement strategy. We collaborate throughout the business to achieve great things for our Monzonauts that keep them safe and satisfied. This role will report directly to the 'Space Lead'. 

You'll play a key role by...

• Working closely with our building/office management teams to ensure Monzonauts are feeling engaged and working effectively to make the office a delightful and safe place to be. 
• Welcoming our new starters in the office by making their first day as magical as possible while also ensuring they have all the information they need to set them up for success.
• Listening and responding to feedback from the office based team, and using data to improve processes and documentation to enhance the office experience.
• Being responsible for all on site health and safety and environmental reporting responsibilities for the site.
• Facilitating events, socials and perks in the office and working with our office teams to ensure consistency for office events. 
• Being responsible for SWAG operations at a company wide level.
• Contributing and playing a key part in our Culture and Engagement strategy, focusing on the remote engagement strategy.

We'd love to hear from you if …

• You have excellent written and verbal communication skills
• You're calm under pressure and have a positive attitude 
• You're resilient and tenacious in your approach to getting things done
• You have strong problem solving skills and are able to context switch and multi-task with ease
• You have the ability to work to deadlines and prioritise time sensitive workloads
• You're not afraid to ask questions to gather the context you need to work autonomously
• You have the ability to work well independently & work collaboratively as part of a team to get things done
• You have Fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes
• You have a heart for People: You create fantastic employee experiences and nurture an inclusive environment.
• You're a Monzo ambassador: you embody our culture and values, ensuring they shine through in every interaction.

What's in it for you

£34,000 - £42,000 share options.

This role will be based in our Cardiff office.

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

Plus lots more Read our full list of benefits.

The application journey has 4 key steps

• Recruiter call
• Initial call followed by a take home task
• Role Specific + Behavioural Interviews

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage